printer will not install in Win 10

I am installing thru "add printer" and using Win 10 drivers for printer. It starts and then get access denied error. Not using any medium for drivers.
 

Question Info


Last updated September 12, 2018 Views 25,436 Applies to:
Answer

Hi,

Thank you for your interest in updating to Windows 10 Technical Preview.

Let me try and assist you with the issue you are facing.

1. What is the make and model of the printer?

2. You have mentioned that you have used Windows 10 driver for the printer, could you please confirm the correct driver? There are no drivers currently available for Windows 10 Technical Preview.

3. What is the complete error message that you receive when you try to start the printer?

Kindly, follow these methods and check if it helps:

Method 1:
First, let us run the Printer troubleshooter and check the result. Follow these methods.

a. From Start screen, type troubleshooter and choose Troubleshooting from the list.

b. Click on Hardware and Sound link.

c. Click on Printer and follow the onscreen instruction.

Method 2:
If that does not help, follow these steps to install the driver in Windows 8 or Windows 7 compatibility mode and check the issue. 

a. Locate the executable file (.exe file) for the driver installation program.

b. Right-click the file, and then click Properties.

c. In the Package Name Properties dialog box, click the Compatibility tab.

d. Click to select the Run this program in compatibility mode for check box, click Windows 8 with which it is compatible with in the Run this program in compatibility mode for list, and then click OK.

e. Double-click the executable file to start the installation program.

Let us know if it helps. If you have further queries, we will be happy to help.

36 people were helped by this reply

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