stylus Pen behaves like a Touchscreen instead of mouse in windows 10 1709 with windows drawing software

Hello Community

I used micromedia flash 5. it supports stylus pen as sketching tool. even the software is now 15 years old, it still works perfectly with windows 10 before build 1907. some pen may not work as it is but, the pen can acts as mouse and I can sketch smoothly. 

after the PC upgrade the windows to build 1709, the pen does  not work properly with flash 5, the pen acts as touchscreen scrolling function. it wont sketch anymore unless if I do press and hold then it starts sketching or, press the pen's barrel button and start sketching. both way are annoying. 

I did reinstalling the pen drivers and disable the touchscreen driver many times but, it still not fixed. 

I go back to earlier build and it works perfectly. However, windows update force me to update my build to 1709. I know it is critical update but it made problem with my software. I decide to disconnect my PC with internet and use another device.

I hope this problem will fix soon.

thanks

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Hi HaniSharbeni,

Let's take care of your concern. It's possible that there's conflict between the software and the latest update causing the different behavior. Please check if there are any Macromedia Flash 5 updates available and also check the pen's driver if there are new versions available.

Looking forward to your response.

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Unfortinately , micromedia flash 5 is completely outdated _released in 2004_ but it still my worth software. Actually, I don't use external tablet for drawing. I use pen from microsoft and I have 5 hybird laptops with pen support.

So, there is no new driver from microsoft yet.

hybird models:

1- yoga book.

2- yoga 520

3- surface pro 4

4- acer spin 5 15"

5- HP split X2

thanks

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I wonder if this issue is solved or at least becomes concerned ...

the windows update is killing me and force my to update the version 1709 every time I open my PC.

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Hi HaniSharbeni,

We need to clarify some details:

"I wonder if this issue is solved". Does that mean your concern was already resolved?

The recent update may or may not be related to your initial concern. Is it a KB update? If yes, what KB number is it?

However, if you want to prevent an update from downloading and installing, you may check How to temporarily prevent a Windows Update from reinstalling in Windows 10.

We will be waiting for your reply so we can move forward to resolving your query.

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Hi HaniSharbeni,

We need to clarify some details:

"I wonder if this issue is solved". Does that mean your concern was already resolved?

The recent update may or may not be related to your initial concern. Is it a KB update? If yes, what KB number is it?

However, if you want to prevent an update from downloading and installing, you may check How to temporarily prevent a Windows Update from reinstalling in Windows 10.

We will be waiting for your reply so we can move forward to resolving your query. 

Sadly, the problem still not solved.

My concern update is download and install Windows 10 version 1709.. 

My current version is 1703 and everything is good.. any updates for it installed and working fine.. once this update to version 1709 installed, it made this problem. I roll back to version 1703, the problem solved. But Windows update forced me to install the version 1709. Even if I won't .I want to install any other updates except update to version 1709. The windows update set this update to the top priority and it won't stop unless disconnect the internet or set my wifi to metered.

So, the cause of the problem from the new version 1709

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This erratic behavior of Windows 10 version may have risen from the recent update itself. During updates, issues may arise from software changes, outdated drivers, conflicting programs and sometimes update components that was not successfully completed.   

You may run the Windows Update troubleshooter. By doing this, we will be able to determine if there are outdated drivers and update components for software and programs that were not processed successfully and thereby fix it. 

Kindly follow the steps below

Note: If you select Save, you need to go to the folder where the troubleshooter is downloaded to after the download is complete, and then double-click the latest wu.diagcabfile to run the troubleshooter.   

  • Select Next and follow the steps in the wizard to find and fix problems with Windows Update.   
       

Please reach out if you have any updates regarding the issue. 

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This erratic behavior of Windows 10 version may have risen from the recent update itself. During updates, issues may arise from software changes, outdated drivers, conflicting programs and sometimes update components that was not successfully completed.   

You may run the Windows Update troubleshooter. By doing this, we will be able to determine if there are outdated drivers and update components for software and programs that were not processed successfully and thereby fix it. 

Kindly follow the steps below

Note: If you select Save, you need to go to the folder where the troubleshooter is downloaded to after the download is complete, and then double-click the latest wu.diagcabfile to run the troubleshooter.   

  • Select Next and follow the steps in the wizard to find and fix problems with Windows Update.   
       

Please reach out if you have any updates regarding the issue. 

Thank you for reply

I opened windows update trubleshooter and showed me that everything is fixed. 

For me, it isn't driver or hardware issue. It is something modified in touch, pen, or trackpad commands in version 1709..

So, This problem is likely different behavior. It is not due to incompatible hardware.. the behavior is not an error for Windows but it is problem for user. Similar to use European car in US Streets. The car is running but it makes problem with drivers.

Think about it . I owned 5 different hybird laptops and all of them support Windows stylus pen and support Windows ink, they are updatung to version 1709 and they have got the similar problem.. it is not hardware issue or incompatible. I did downgrade 2 of them to previous version and my problem solved. 

So, one of my survived hybird laptop is following your instructions. Now, the version 1709 is downloaded - which drain my internet bill- and waiting my to install it. And then the problem is comming back. 

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What build of Windows are you on?

to fund out please use the Win+R key combination and type Winver in the text box and hit enter.

Please send a screen shot of the results.

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What build of Windows are you on?

to fund out please use the Win+R key combination and type Winver in the text box and hit enter.

Please send a screen shot of the results.

On my current os version and build are 1709 (16299.309)

Another hybird PC has 1709 (16299.125)

Other one has 1709 (16299.192)

Thank you

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Hi HaniSharbeni,

Thanks for the most useful information. One option is to push through with the upgrade. Since we are dealing with multiple computers with various OS version and build for Windows 10 Version 1709 Fall Creators Update, let us try and fix our issue by installing the latest KB update for each respective devices. Kindly check March 13, 2018—KB4088776. Please select the appropriate build on the left side of your screen to install the update.

For additional guidance in Installing Windows 10 Fall Creators Update (Version 1709), you may also check 12 Things You Should Do Before Installing Windows 10 Fall Creators Update (Version 1709).

If you will be facing any other issues while troubleshooting, please provide the outcome so that we can resume working on your concern. An exact information of the failure encountered will be highly appreciated. If this is not the option that you would like to undertake, please let us know.


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Last updated February 14, 2019 Views 838 Applies to: