Welcome to Microsoft Community.
I appreciate your interest in windows 10 and I understand the inconvenience you faced. I will help you with this.
This issue could have occurred due to corrupt sound drivers.
Try to use different head phones to check the status of the issue.
Follow the steps.
1. Press windows + X key then click on the Control Panel.
2. Search for the troubleshooting then click on hardware and sound.
3. Under the hardware and sound click on Playing Audio.
4. Follow the on screen instructions.
Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
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