installed windows 10 on a asus n55s laptop and no audio from realtek audio. please help

Hi,

You could face this issue when the sound is set to mute or if the audio driver is corrupt on outdated. Make sure that the sound volume is not set to mute. Check the volume level of your laptop. Please write to us with the following detail.

Do you see a red cross mark on the volume icon present on the system tray?

Follow the methods given below and check if it helps you.

Method 1: Run Playing Audio Troubleshooter

Please follow the steps given below to run the Playing Audio troubleshooter.

            a) Type Troubleshooting in the search box present on the Taskbar.

            c) Select the Troubleshooting option obtained after the search.

            d) Select View All option from the left panel click on Playing Audio option.

            f) Click on Next to perform the Playing Audio troubleshooter and follow the steps.

Move to next method if the issue persist. 

Method 2: Uninstall the Sound Video and Game Controller and install from manufacturer’s website.

Step 1: Follow these steps to Uninstall. 

1. Press Windows key + X and select Device Manager.

2. Search for Sound Video and Game Controller and expand it.

3. Right click on the Sound Video and Game Controller and select Uninstall.

Step 2: Go to the manufacturer’s website and then install the latest Sound Video and Game Controller. Download driver from the link below.

https://www.asus.com/Notebooks/N55SF/HelpDesk_Download/

Let us know the status of the issue.

just upgraded to windows 10 and now theres no sound from my speakers. can anyone help?

Hi!

I use asus n55sf and upgraded my os to new windows 10 at weekend. Everything is fine but there is no sound from speakers. I only could listen with headphones (don't know why). I searched about this problem and try everything and solve this problem for my laptop. here is the solution:

1-right click on ''this pc'' and click ''advanced system settings''

2-Click ''hardware'' tab and click on ''device installation settings''

3- Choose ''no, let me chosee what to do'' and ''never install driver software from windows update'' save changes and ok.

after this step I uninstall the soundcard driver from my laptop and restart it. after restart I can listen to music from my speakers without any installation about sound driver. Don't know how but it works. then I download and install the driver from asus website. the driver for windows 7 but its ok. it works well now.

Hi,

You could face this issue when the sound is set to mute or if the audio driver is corrupt on outdated. Make sure that the sound volume is not set to mute. Check the volume level of your laptop. Please write to us with the following detail.

Do you see a red cross mark on the volume icon present on the system tray?

Follow the methods given below and check if it helps you.

Method 1: Run Playing Audio Troubleshooter

Please follow the steps given below to run the Playing Audio troubleshooter.

            a) Type Troubleshooting in the search box present on the Taskbar.

            c) Select the Troubleshooting option obtained after the search.

            d) Select View All option from the left panel click on Playing Audio option.

            f) Click on Next to perform the Playing Audio troubleshooter and follow the steps.

Move to next method if the issue persist. 

Method 2: Uninstall the Sound Video and Game Controller and install from manufacturer’s website.

Step 1: Follow these steps to Uninstall. 

1. Press Windows key + X and select Device Manager.

2. Search for Sound Video and Game Controller and expand it.

3. Right click on the Sound Video and Game Controller and select Uninstall.

Step 2: Go to the manufacturer’s website and then install the latest Sound Video and Game Controller. Download driver from the link below.

https://www.asus.com/Notebooks/N55SF/HelpDesk_Download/

Let us know the status of the issue.

Hi there,

I have an asus n55s and need to rebuild it with an external windows 7 installation disk. I was searching all the drivers and somehow it always brings me  to the asus n55sf drivers.

My question:

are these drivers from https://www.asus.com/Notebooks/N55SF/HelpDesk_Download/  valid for the n55s ?

and the other question is, can I find all the drivers in windows.old folder from the previous windows version and where are they stored if yes ?

thanks in advanced

Francesco

Windows keeps updating this and the sound disappears.

So just reinstall from Audio_Realtek_SM_Win7_64_Z6016413.zip  for Windows 7 from the Asus website and the sound is back.

Thanks. This worked for me as well. I have a N55SF Asus and perform a fresh install from Win 7 to Win 10. Post install, I could not get sound driver working. I tried uninstalling the RealTek driver and reinstalling. Tried this for both 32bit and 64bit versions. No matter what version was installed, upon reboot, OS would revert back to Realtek 32bit driver which fails to work.

So, I understand why the option ''never install driver software from windows update'' works here, but that's really not a great solution. Disabling windows from installing new driver software for all devices on the machine is less than ideal.

Hope Realtek can fix this issue with win 10!!