Hibernate not working with 14267

I upgraded two PCs (Surface Book and HP Envy 17) with 14267 and applied all the firmware and other fixes available for the Surface Book. Hibernate had been working beautifully on both PCs with the previous build (14257). However, once I applied 14267 neither PC was able to return from hibernation.

The symptoms are simple: Put PC into hibernate, attempt to resume, PC "sticks" and refuses to resume. By sticking, I mean that the HP Envy has the HP logo (from the BIOS) shown on the screen and the Surface Book displays the Surface logo. The only solution is to reboot the PC. Sleep works properly, but I would prefer to use Hibernate when putting the Surface into a bag for travel.

I reverted the Surface Book to 14257 and Hibernate started to work again. However, the forward-facing camera doesn't work after resuming from hibernation and has stopped Windows Hello working...

I used powercfg to disable and enable hibernation again using 14267 and that didn't do any good. 

Any suggestions?

 

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Last updated May 18, 2018 Views 165 Applies to:

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Confirm that nothing is wrong with the front facing camera. It just didn't come back on after the Surface Book resumed from hibernation.

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Fast startup can cause issues with start-up problems....

Disable 'Fast Startup' in power settings:

*john

mine...I'm out-of date.

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Hi John - I have a pair of HP notebooks at 14267 and both have lost the return from Hibernate.  I have knocked off the Fast StartUp and does not change the situation.

For now, moving to the Sleep option.

Mel

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Fast Startup might cause problems in some situations, but does not address the issue here.

Remember, both PCs were perfectly happy and hibernate worked as expected before 14267 was applied. And when one PC (the Surface Book) reverts to 14257, hibernate works again. Something happened in 14267 to cause hibernate to stop working... That's the issue.

TR

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Did you try to 'reset' the power settings and  set them up again from scratch cat fever?...obviously some change happened....I have not tried mine yet just got it last night.*john
mine...I'm out-of date.

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Yes, I tried running the PowerCfg utility and setting values through the Power Options in Control Panel several times. All to no avail, I'm afraid.

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Decided to let the 14267 download and install a couple days ago...all went well with that....this morning got the same blue screen as before with 14257 Kernel Security Check Failure....had to shut down and restart computer...the system ran a disk scan it self...so the 'Fast start-up' does not solve this issue I guess...I will see @ the next PC start up...but me running a multi boot system is not a direct indication of what exactly is happening.

*john

mine...I'm out-of date.

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  • The front-facing camera is unusable on PCs with Intel RealSense resulting in being unable to use Windows Hello or any other apps that utilize the front-facing camera. 

This was a known issue in build 14257, so could be the problem.

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The front facing camera on the Surface Pro works well most of the time with 14257, so I don't think it is causing a problem for hibernation. We remain with the problem statement that hibernation works with 14257 and doesn't with 14267.

Thanks,

Tony

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Seems like Rod Trent found the same problem and reported it in http://winsupersite.com/windows-10/workaround-windows-10-build-14267-power-bug. 

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