BLACK SCREEN on Windows 10 TP

Original Title - BLACK SCREEN

I installed windows 10 without any issue's at first, then this morning I rebooted the computer and it boots,but the desktop never shows up, I can use crtl alt delete and task manager shows but still no desktop.The screen stays black but you can see the mouse moving on screen rebooted several times but still black screen.

 

Question Info


Last updated November 20, 2019 Views 21,094 Applies to:
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Answer

Hi Rmorse,

Thank you for posting your question in the Microsoft Community Forums.

Please answer these questions to get more clarity on this issue.

  • What is the make and model of the computer?

  • After upgrade to Windows 10 Technical Preview, did you install all pending Windows Update and update all device drivers accordingly?

This issue might occur due to incompatible or outdated drivers and missing updates. Sorry to know that you are facing this issue.

The black screen issue could be related to display drivers and might get resolved by updating the display drivers. Without the correct driver, the hardware or device that you want to use won't work properly.

Your efforts to work on this issue is very much appreciated. Let us follow these methods and check if this helps.

Method 1.

You may update the Display driver from the Device Manager and check if this helps.

1. Press (Windows key + X) and click on “Device Manager”.

2. Expand “Display Adaptor”.

3. Right click on the video driver and select “Update Driver Software”. Once this is done, restart the computer and check if the issue persists.

Refer to this article to know more about “Update Display Driver Software”.

Troubleshoot video card problems: http://windows.microsoft.com/en-in/windows-8/troubleshoot-video-card-problems

Alternatively, you may also manually download the latest drivers from the manufacturer’s website and install it to check if this helps.

Ensure to update all device drivers after upgrading to Windows 10 Technical Preview. Ensure to install the latest Windows Updates. Windows Update: Frequently Asked Questions: http://windows.microsoft.com/en-in/windows-8/windows-update-faq

Method 2.

Further, if there no updated drivers available on the computer manufacturer’s website, then trying installing it in Windows 8 compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows.

Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Reply with the status of the issue and we will be glad to offer our assistance.

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