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Cortana stalls when given a query via text, voice or Hey Cortana in builds 14316-14332

Callum J. Moffat asked on

For the last three builds, Cortana has been consistently broken on my device. When I give it a query (search works fine, but everything else is broken), whether by voice, text or Hey Cortana, Cortana stalls. No "Listening..." in the search bar, it just sits there forever. If I'm lucky, it crashes. I'm a developer, who is implementing Cortana in his apps, so I can't test the functionality (as I have one device, running the preview).


My specs are as follows:

==HP Probook 450 G3==

 - Intel Core i5-6200U

 - Intel HD Graphics with HD Audio

 - Conexant HD Audio

 - 8GB RAM

 - 1TB HDD

I've posted a feedback here: feedback-hub:?contextid=535&feedbackid=9cf0cf3b-3ea7-42bf-ab0a-6823934788a8&form=1&src=2

3 people had this question

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Jason D [MSFT] replied on

Hi Callum,

Right now, it seems like your issue is one that we believe we have a fix for, and it is working its way through the build system to get out to the Insiders.

I will check back in after it goes out to the Fast ring to verify that your problems have been resolved.

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Jason D [MSFT] replied on

Hi Callum,

Thank you for reporting this issue.  We are tracking this crashing issue, and are working on a fix for it. 

Unfortunately, I do not have a workaround to offer.

If needed, can I reach out to you to get some logs from your machine?

Thanks for using Cortana and for being an Insider (and super-duper-mega thanks for implementing Cortana functionality in your app!)

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