Feature unavailability in Lumia 1520

the following features are not available in my Lumia 1520 India but available across other lumia 1520 worldwide.

i am using the latest build

Build 14385 

Firm ware 02540.00019.15236.45004

1.I do not have the Call recording feature that was comes built in with the OS

2.i do not have Hey cortana 

3.Lumia motion data is not working even after soft and hard reset nor is the Motion data app working. to be precise sensorcore is not working

may i know why the following features are not available ?

Hi Goeffrey,

We understand the issue you are facing and will assist you.

I suggest you to Reset your phone by following the steps provided in the link below and check for status.

Reset my phone 

https://support.microsoft.com/en-us/help/10768/windows-10-mobile-reset-my-phone

Note: Be careful. Resetting your phone will erase all content stored on your phone, including apps and games (along with app data and game progress), text messages, call history, music, photos, and more. It is recommended to take a backup of your data.

Hope this helps. keep us posted on the status for further assistance.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

hi Eeshwar

i have already tried both the soft and hard reset but it is of no use

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I have the same issue with the call recorder.
Rick

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated January 28, 2021 Views 33 Applies to: