Windows 10 Store - error code: 0x803f81f5

Windows 10 Store - error code: 0x803f81f5

The store imposes a limit of maximum 10 devices per MSA. This means any MSA can download and install content acquired from store on only up to 10 devices at the most. To install on additional devices you will need to first uninstall from an existing device or remove the device from your MSA's registered devices list.

To remove devices from your MSA,  please follow these steps.

  1. Go to https://account.microsoft.com/devices/store and login with your MSA credentials.

  2. Check the devices in your list and remove the unwanted device.  

Once the number is below 10, go back to store on your current device and try acquiring the store content again.

Updated:

Fixed the URL to point to devices/store in the mitigation steps.

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Windows 10 Store - error code: 0x803f81f5

The store imposes a limit of maximum 10 devices per MSA. This means any MSA can download and install content acquired from store on only up to 10 devices at the most. To install on additional devices you will need to first uninstall from an existing device or remove the device from your MSA's registered devices list.

To remove devices from your MSA,  please follow these steps.

  1. Go to https://account.microsoft.com/devices and login with your MSA credentials.

  2. Check the devices in your list and remove the unwanted device.  

Once the number is below 10, go back to store on your current device and try acquiring the store content again.

Did not work.  Did as described above and still cannot update apps from store.

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Same here. Did not work.

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An observation... The apps I am trying to update via the Store are free apps such as Netflix.

Why would the licensing of free software have a restriction of any number of devices?

Also, I have now only 2 devices listed on the devices UI.  Before I had 5.  How could this have been affected by the limit of 10 installs? Both before and after deleting devices?

I am frustrated because now my Ionia tablet is wiped, and it appears to have been for nothing.

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How many devices do you have in the store option (not basic devices)?

https://account.microsoft.com/devices/store

or

1. Click file explorer, view - tick [/] hidden items

2. Navigate to C:\Users\[yourname]\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache

Delete all the folders & files in LocalCache but still leave the LocalCache folder.

(I have a folder called perUserCache_00030000A9EAB3EF with numbered files inside)

3. Retry the store

OR

1. Click start, all apps
Scroll down to W - Windows Powershell
Windows power shell - arrow down V
right click - >windows power shell - run as administrator

copy and paste this command in PS C:\WINDOWS\System32> prompt

set-ExecutionPolicy RemoteSigned

Press Y to accept the Execution Policy Change

copy and paste this command (all one line) in PS C:\WINDOWS\System32> prompt

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"}

You will get a blue background and yellow writing as it works

exit powershell

reboot your computer and try store again

Then retry [install now] when starting the windows store.

2. if it still does not work try checking your system for errors

Right-click start, Command Prompt (admin)
copy & paste each command (one at a time & test) and press enter

dism /online /cleanup-image /startcomponentcleanup

sfc /scannow

reboot your computer and try store again

3. Try creating a new user and change the new user account from standard to administrator.

Login with the new user and test opening and updating store.

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Thanks for the suggestion!

I have 2 devices showing now... 1 Surface Pro 3 and 1 Windows Phone.

I appreciate the suggestion and may try later.  My only observation is that is way more difficult than any other Store ecosystem's install/update process.  IMHO, that would suggest a terrible bug in the Store framework.  But if it elicits Microsoft to fix by giving them more information I would do so.

I am a 24x7x365 MSCD/E.  I just don't like to put billable hours on my own personal devices.

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Apps trying to update:

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My Devices

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Did this:

1. Click start, all apps
Scroll down to W - Windows Powershell
Windows power shell - arrow down V
right click - >windows power shell - run as administrator

copy and paste this command in PS C:\WINDOWS\System32> prompt

set-ExecutionPolicy RemoteSigned

Press Y to accept the Execution Policy Change

copy and paste this command (all one line) in PS C:\WINDOWS\System32> prompt

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"}

You will get a blue background and yellow writing as it works

exit powershell

reboot your computer and try store again

Then retry [install now] when starting the windows store.

-------------------------

Ended with a few errors which may not be significant.  Rebooted and did Store again.  Same error code remains.

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Did this:

2. if it still does not work try checking your system for errors

Right-click start, Command Prompt (admin)
copy & paste each command (one at a time & test) and press enter

dism /online /cleanup-image /startcomponentcleanup

sfc /scannow

reboot your computer and try store again

-------------------------------------------------

Ended with a few errors which may not be significant.  Rebooted and did Store again.  Same error code remains.

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Max-

You're the winner!

the URL you provided

https://account.microsoft.com/devices/store is the right one to see which devices have store licenses!

Even the MS resource put the WRONG url in the 1st post to this issue.  That is not very comforting!

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Last updated August 22, 2022 Views 8,091 Applies to: