Systemwide password amnesia (v2004 build 19041.173)

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

  • Every time I log in I have to sign into both one drive personal and one drive business.
  • Outlook keeps asking me to log into my office365 every few hours.
  • Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
  • Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
  • Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
  • probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Answer
Answer


None of these helped. They seemed to help when attempted at the end of the day, but next morning users were required to enter OneDrive, Office Account password, and Outlook password. 

Thanks. I would like to do some more investigation.

  • Right-click Start>Windows Powershell(admin). Copy and paste below command
    • Get-ScheduledTask | foreach { If (([xml](Export-ScheduledTask -TaskName $_.TaskName -TaskPath $_.TaskPath)).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

Do you see an app list as an output?

Edit:16/10/2020. The below fix has worked for most of the users.

If so, disable the apps in the list you get. (For example, HP Customer participation utility task)

  • Search for Task Scheduler in the start menu.
  • Locate the task in the Window(HP Customer participation).
  • Right-click the task and choose Disable.

Restart your PC and see if your logins are retained.

Sumit

Windows Insider MVP 2018-current and Moderator
Dell Inspiron 5590 - i5 10210U/12GB DDR4/ 4GB Nvidia MX230/ 512GB nvme
https://www.yourwindowsguide.com

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@Bama2112, I think what Sumit was getting to was the investigation in this Chromium bug thread, 

https://bugs.chromium.org/p/chromium/issues/detail?id=1069383#c90.  

From that thread you use the PowerShell command to identify Task Scheduler tasks that are triggering the issue and disable them.  From the Windows search box put in Task Scheduler and then find the HP task from the PowerShell output and disable it.  Then test and see if it helps mitigate the issue.

An Outlook MVP shared this to me today so I am interested to know if it helps in your case.

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Last updated October 30, 2020 Views 11,477 Applies to: