Red exclamation mark on update icon

What is the meaning of the red exclamation mark on the update icon ?

My PC hangs for an hour (and possibly longer) at "Restarting". It never comes to "configuring updates", restart and "working on updates". The usual sfc and dism checks turned out that everything is ok. Free disk space is more than 20 GB. No third party antivirus or tuning sw installed. No driver change since two years. No USB device attached. 

Hi Ken,

Corrupted Windows update components are one of the possible reasons why this issue is happening. To help resolve the issue, try running the Windows update troubleshooter. Follow the steps below:

  1. Type Troubleshooting on the search bar, then press Enter.
  2. Under System and Security, click Fix problems with Windows Update.
  3. Click Advanced.
  4. Select Run as administrator.
  5. Reboot your PC.

Keep us in the loop with the result.

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Have you tried the Restart and Update from the

Start button and Power?

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Please mark my posts as answers or helpful if they are.

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Hi Martin,

1. in my Windows 10 installation, I did not get the option to check "as administrator". Your screenshot may be taken from Windows 8.1

2. Performing the built-in troubleshooting failed to restore the update database. I used a recent diagnostic.diagcab instead. It succeeded to do so.

3. Now, my PC is no longer hanging with "Restarting". Unfortunately, it skips the phases of configuring and working on updates. After reboot, I have the same old build.

4. Additionally, I find a new 10 GB folder, containing NewOS and setup.exe .
What am I supposed to do with it?

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Last updated August 14, 2020 Views 13,042 Applies to: