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I can't use a Microsoft Account to complete the REACHit quest

I am not able to get REACHit set up.  I installed REACHit, but when I go to create a Lenovo account (I don't have one yet) I selected the "Use Microsoft Account" option.  Well, the login screen comes up fine, but I'm not able to sign into my Microsoft account.  Clicking "sign in" does not appear to submit the request, and clicking on it a second time clears the password and displays a "The account or password is incorrect.  Please try again." error message.

Has anyone gotten REACHit to work?

Build 14295.

Hi Josh,

Thank you for posting your query in Microsoft Community. 

To assist you better, please share the information:

  1. Where was the application downloaded from? 
  2. Are you using a Microsoft Account or a Local account to login to the computer?
  3. Are you able to login to the Microsoft Account online?

Please get back to us with the requested information and we'll be glad to assist you. 

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Where was the application downloaded from? 

I downloaded the application from the link provided in the Feedback Hub quest:

  1. You'll have to be in the US and running Windows 10 on a PC or Tablet 
  2. Download, install and setup instructions/videos are available from: http://invite.cortanareachit.com/ 
Are you using a Microsoft Account or a Local account to login to the computer?

I am using a Microsoft account to log in to the computer.

Are you able to login to the Microsoft Account online?

I'm not 100% sure what you mean by this question, but if you are asking if my Microsoft Account is generally working fine then the answer is yes, I have no problems using my Microsoft account for all other services.  I also am not suffering from a password issue.

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It's been two days since I replied to you with the information you requested.  Are you still there?

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Hi Josh,

Thank you for getting back to us with the requested information. We apologize for the delay in response.

As you are able to access other applications using the Microsoft Account, I request you to contact the ReachIT support from the link provided below:

 

https://www.reachit.com.au/knowledgebase.php 

Feel free to write to us for any other assistance with Windows, we'll be glad to assist you. 

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Last updated April 12, 2025 Views 22 Applies to: