Code 22 errors in Device Manager for AMD / Intel switchable graphics

I am unable to enable either graphics device without black screen.  The original windows 7 drivers from HP (SP50640) will also result

in black screen.  I used the same install method as for win 8.1 (win7 compatibility and Adm rights).  I have a HD6550M graphics.

 

Question Info


Last updated May 18, 2019 Views 1,148 Applies to:

Hi Gary,

I understand that you are unable to enable the display adapters and if you enable it, you end up with black screen.

This is caused due to compatibility of the drivers or hardware.

You can try to uninstall the drivers for Intel and AMD from the device manager.

Refer to the below article to uninstall devices using device manager:

https://msdn.microsoft.com/en-us/library/windows/hardware/ff553572(v=vs.85).aspx

When the devices are uninstalled, reboot the computer and check.

Alternatively visit the display manufacturer website for updated drivers and install it on the computer.

For Intel based chipset : http://www.intel.com/p/en_US/support/detect

For AMD based chipset: http://support.amd.com/en-us/download/auto-detect-tool

Hope this helps, for further assistance please reply. 

Vinz

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Laptops must use the win drivers from either Windows 10 driver search or from the computer manufacturer if win 8 drivers are available since they are customized for your motherboard. Intel and AMD drivers will not work and will cause a black screen. 

Win 10 has a huge database of drivers--much more than previous windows. Open device manager, your display adapter and select Update Driver, Search Online. See if windows can find a compatible driver. If it works, keep it even if it doesn't have all the bells and whistles of your previous driver. You might have to upgrade to a newer computer to get all the benefits of Windows 10.

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Hi Gary,

I understand that you are unable to enable the display adapters and if you enable it, you end up with black screen.

This is caused due to compatibility of the drivers or hardware.

You can try to uninstall the drivers for Intel and AMD from the device manager.

Refer to the below article to uninstall devices using device manager:

https://msdn.microsoft.com/en-us/library/windows/hardware/ff553572(v=vs.85).aspx

When the devices are uninstalled, reboot the computer and check.

Alternatively visit the display manufacturer website for updated drivers and install it on the computer.

For Intel based chipset : http://www.intel.com/p/en_US/support/detect

For AMD based chipset: http://support.amd.com/en-us/download/auto-detect-tool

Hope this helps, for further assistance please reply. 

Thanks for your reply Vinz but the original driver (SP50640) and hardware work great together!

I would say that Microsoft needs to fix this.  It installed on windows 7 and 8 and 8.1 (in compatibility mode) and will need to work with AMD to get working on win10.  Oh and the original drivers are great!

This is what it should and could look like -

Please note that ATI (AMD) is the driver provider for all three drivers (ATI, Intel & HDMI audio)

Come on Microsoft lots of people have switchable graphics on their laptops!  This is WDDM driver.

Vinz - the windows update gives me 5000 series driver in disabled state code 22.

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You might have to upgrade to a newer computer to get all the benefits of Windows 10.

Thanks mlg63 for your reply. They have 5000 series drivers that black screen although it is a 5650

rebranded as 6550 (DX11) .  As for upgrading yeah!  but the Microsoft plan was to get win7 & up

users updated and upgraded to win10 - right? With their older computers also? So if drivers and

software aren't made to work before RTM then why am I here working to find an install solution?

Also it may be our last chance for awhile to get AMD & Microsoft to fix this OS compatibility issue.

The SP50640 drivers for switchable graphics have worked on win 7, 8 & 8.1

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Hi Gary,

I understand that you are unable to enable the display adapters and if you enable it, you end up with black screen.

This is caused due to compatibility of the drivers or hardware.

You can try to uninstall the drivers for Intel and AMD from the device manager.

Refer to the below article to uninstall devices using device manager:

https://msdn.microsoft.com/en-us/library/windows/hardware/ff553572(v=vs.85).aspx

When the devices are uninstalled, reboot the computer and check.

Alternatively visit the display manufacturer website for updated drivers and install it on the computer.

For Intel based chipset : http://www.intel.com/p/en_US/support/detect

For AMD based chipset: http://support.amd.com/en-us/download/auto-detect-tool

Hope this helps, for further assistance please reply. 

Hi Gary,

There is a giant problem with the Intel + AMD graphics cards which are in the range of the 5xxx and 6550m series (which is a rebrand of the 5xxx series).

These devices are still "supported" by AMD but a bug on the newest AMD drivers leads to a bootloop on Windows 8.1 and Windows 10.

This is a very serious issue.

Whilst I understand that some people will try to use the original HP drivers (As they should)

It still doesn't change the fact that a bug prevents a lot of laptops with PXAI (switchable AMD Intel graphic) configs from operating.

AMD seems to be at fault here.

Please check these threads for more information on configurations that are affected:

This issue leads to Windows Update installing drivers that put Windows 10 into Bootloop.

http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/switchable-graphics-ati-mobility-radeon-5650/5d8dea79-194d-4f42-a0a6-8eb3893175ab

http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/intel-hd-graphics-switchable-with-amd-not/44748c24-961b-4b86-bf62-48af7f91fc97

these issue is very serious and we hope MS can sort this out with AMD.

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HI Gary,

Thank you for the reply.

I would suggest you to give this feedback to the developer’s team using the Feedback app.

We appreciate your feedback and to know more about the feedback app please refer to the below link:

http://answers.microsoft.com/en-us/insider/forum/insider_apps-insider_feedback/how-to-share-feedback-on-windows-10-technical/5e501781-a580-43e3-8926-40ae19343805

Inconvenience regretted and for further assistance please reply.

Vinz

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