Builds 18999+ Restart Issue (And Workaround!)

***EDIT***

The fix is now available as a cumulative update (CU)!

Once your device installs build 19002, you will be offered an additional small update which will change your build number from 19002.1 to 19002.1002.  There is only one change in this CU, the fix for this restart issue!

I've left the original details below for anyone who may not have received this update yet but wanted to share the good news that the fix for this issue is now available.

Thank you!

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Hello Windows Insiders!

As you may have heard or experienced firsthand, there is a bug that appeared in build 18999 affecting some aspects of shutting down or restarting your device.  If you have tried to shutdown or restart and saw "the spinning dots" appear on the logoff screen for an extended/indefinite amount of time, then you've hit this particular issue.

We have a fix in the works for this bug, but it is not yet available.  In the interim, there are a few things we want to bring to your attention:

  • Please do not attempt other random workarounds to bypass the issue.  Activities such as uninstalling and reinstalling Windows components will not remedy the issue.
  • This issue doesn't affect everyone (thankfully!)
  • Automatic sleep or hibernate don't appear to be affected.
  • This issue could cause a snag in trying to install the next Insider build we release.

Now to the workarounds!

To shutdown:

  1. Click Start
  2. Type CMD and press Enter (a command prompt window will open)
  3. Type or paste this command:  shutdown /s /t 1
  4. Hit Enter
  5. Wait for the process to complete as expected

To restart:

  1. Click Start
  2. Type CMD and press Enter (a command prompt window will open)
  3. Type or paste this command:  shutdown /r /t 1
  4. Hit Enter
  5. Wait for the process to complete as expected

Stay tuned to this thread and discussion for more details along the way.  If you do hit an issue during install of the next Insider preview build, please let us know.  If related to this issue, your device would download and prep the build, but then hang on the reboot screen while trying to begin the offline phase of the install.

We're keeping an eye out on this issue!

Thanks,

Jason

 

Discussion Info


Last updated December 4, 2019 Views 15,771 Applies to:

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I had an 18999 PC that hung on "Restarting" when trying to install 19002.

But I was able to get the installation working by just trying again.

If it hangs on "Restarting" for more than 10 minutes:
- Hold the power button to turn it off
- Press the power button to turn it back on
- Sign into Windows
- Go to: Settings > Windows Update
- Click "Restart Now" or "Check For Updates" to try installation again

- Hope you get lucky that it doesn't hang on "Restarting" again

Jason / Eddie:

If you think the instructions I provided here would work for others as they did for me, would you consider putting them in the original post?

Regards,

Jacob Klein

I had an 18999 PC that hung on "Restarting" when trying to install 19002.

But I was able to get the installation working by just trying again.

If it hangs on "Restarting" for more than 10 minutes:
- Hold the power button to turn it off
- Press the power button to turn it back on
- Sign into Windows
- Go to: Settings > Windows Update
- Click "Restart Now" or "Check For Updates" to try installation again

- Hope you get lucky that it doesn't hang on "Restarting" again

Jason / Eddie:

If you think the instructions I provided here would work for others as they did for me, would you consider putting them in the original post?

Regards,

Jacob Klein

Jacob,

Appreciate the feedback.  If you use the steps from the original post and wait, it will restart.  If you click restart from the Updates page, there is a high likelihood of another hang.  The goal of this post was to provide instructions where we have had consistent repro results, and will have the least amount of impact on a device by avoiding hard powering off.

Thanks.

-Eddie

Update to 19002 was successful, but CLI shutdown workaround does not work for my device.

When it ask about restarting, I clicked the remind me later button. 

Instead I used the command shutdown /r /t 1 in an admin cmd

It restarted quickly but brought me back to the lock screen, I didn't login. I clicked the power icon (bottom right of the screen) and selected update and restart. It immediately started doing the update to 19002.

first phase 0-100% took ~ 5 min

next phase 0-30% ~ 8 min  30-80% ~ 1 min 80-100% ~ 5

Hi -> to Desktop ~ 2 min.

I'm on 19002 now, thanks for the work around

I have an AMD Ryzen system, I didn't have to do anything in BIOS just use the shutdown command. 

You are kidding, right? You know that your suggestion was to stop the Hyper-V process which is directly connected to the virtualization on both Intel and AMD chipsets!

Also by default on 99% of the existing motherboards on optimized defaults in BIOS this settings are disabled! How can I mess up my computer for future flights if I can Enable or disable in BIOS that future!

It is working perfectly, I just updated to 19002, and I had no issues!

When it ask about restarting, I clicked the remind me later button. 

Instead I used the command shutdown /r /t 1 in an admin cmd

It restarted quickly but brought me back to the lock screen, I didn't login. I clicked the power icon (bottom right of the screen) and selected update and restart. It immediately started doing the update to 19002.

first phase 0-100% took ~ 5 min

next phase 0-30% ~ 8 min  30-80% ~ 1 min 80-100% ~ 5

Hi -> to Desktop ~ 2 min.

I'm on 19002 now, thanks for the work around

I have an AMD Ryzen system, I didn't have to do anything in BIOS just use the shutdown command. 

This sounds like a method which combines some other ideas that were tried here. In my case, that first shutdown command might take the 4 minutes, but even if it froze beyond 4 minutes and I forced power off, I could probably still do the Update and Restart from the login screen, but as Eddie stated, you might have to act fast to avoid the issue.
Don
Is not a workaround is the solution, these features can be enabled when this is fixed, until then you won't be able to use your virtual machines or the Windows Sandbox... if this is an issue to you then don't disable them!

After using suggested restart command and waiting several minutes i successful upgraded from 18990 to 19002.

Hp spectra x360

Is not a workaround is the solution, these features can be enabled when this is fixed, until then you won't be able to use your virtual machines or the Windows Sandbox... if this is an issue to you then don't disable them!

It can't be the solution when it's already

been stated it is NOT the problem.

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Please mark my posts as answers or helpful if they are.

It does work.  If the first restart doesn't take, you can simply do the cmdline restart again and it should work.  You can also try (after successfully restarting) quickly logging in go to Start > Power > Update & Restart.  Please give it up to 10 minutes before powering off for the install to start.

-Eddie

My build is 19002 and this problem still exists. Microsoft apologizes and says they are working on it, and the check is in the mail. etc...

sorry

jim

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