Build 1903 - Intel Q45/Q43 driver conflict causes RDP black screen

Posting for reference should anyone else experience it.

Issue has been sent as Feedback on Insider Program.

The following driver has an issue with RDP access using preview build 1903 (replicated in 18343, 18362.30 & 18875).

Intel Q45/Q43 Express chipset (MS Corp WDDM 1.1) 8.15.10.2702

This is the driver installed by Windows and the most up to date version.

When that driver is installed and enabled, any connecting RDP sessions will login successfully.  However, it will only display a black screen with visible mouse pointer.

All of the usual RDP black screen 'tricks' do not resolve it.

Workaround - Disable the driver, then a connected RDP session will display successfully.

The driver works without issue on release build 1809.

 

Question Info


Last updated November 8, 2019 Views 2,437 Applies to:
Answer
Answer

There’s a known issue with some of the old display drivers. 

Display drivers report some of their capabilities upon load. In previous Windows versions this reported data wasn’t used or verified. Because of that, some of the old versions of the legacy display driver may report invalid data and it would be ignored. Starting with Windows 10 1903 RDP uses this data to initialize the session. 

The best option is to install an updated display driver from the hardware manufacturer. If the new version is not available, you can workaround this by disabling the problematic driver in the device manager.

Our team has identified the issue and we are currently verifying the fix that will dynamically switch to the software renderer if the problematic driver is detected.

I will this thread when the fix will be included to the Windows Insider release.

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