Build 18912 Complete computer failure after update

After updating to Build 18912 on a 3rd computer with Windows 10 Pro (which initially appeared to be a successful installation) things have gone disastrously wrong.

An Embroidery software program that is use regularly did not work, (worked on Build 18898) so attempted to Go back to the Previous build 18898.

Go back to the Previous build was not successful.

Restarting opened the Advanced Startup Menu.

Trying these options one at a time, and finally a clean install, resulted in a complete mess.

On reboot, getting things ready, kept getting error message "computer restarted unexpectedly.... Windows installation cannot proceed, click OK to Restart". But by doing so I am now in a continuous loop of restarting. Restarting takes me straight back to the same problem.

Cannot start in Safe mode. 

It appears that I need an installation disc to reinstall Windows 10.

This computer installed Build 18912 without any problems

Please advise

 

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Last updated June 13, 2019 Views 256 Applies to:

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What did you use to do a clean install?

That would be your installation source.

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I would use another computer to create a bootable USB stick with Windows 10 install media on it. You can have either the current public build for version 1903, or use a site like UUP dump to create an ISO for build 18912. Delete all disk partitions and install to unallocated space, in order to take advantage of the new disk partitioning layout used in 20H1 builds (if you clean install with 18912).

No matter which Windows 10 version you begin with, deleting all disk partitions first is best. This assumes that you do not need to recover any data from the disk.

Also, if your computer has any built-in diagnostics, you can check your drive first for any SMART errors, in case it is beginning to fail.

If you have another 18912 install, you could use a 16GB USB stick and run recoverydrive.exe to produce install media (assuming the computers are matching:  both either UEFI or Legacy BIOS).

Don

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Thanks for advice.

I have tried your suggestions, but the computer will only boot up to the same error cycle no matter what I try.

Taking it in to my local repair shop. Thanks anyway

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Taking it in to my local repair shop. Thanks anyway

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If by chance you haven't taken the PC in for repair, there are some logs I'd be grateful if you could help obtain from the device.

If that's possible, please let me know and I'll send you a DM to guide you through the process!

Thanks,
Jason

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Sorry Jason, just got back from the repair shop. Had to reinstall Windows 10 Pro.

Don't know if there is anything of value left for you. I can look if you tell me what to look for.

John

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John,

Reinstalling Windows 10 Pro, IMHO, the best move.
Provided you haven't installed anything from Insiders, I recommend you create an image and use that next time you hit a snag such as this.

W/R

Narlo56

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Thanks for advise. Repair shop have already reinstalled Windows 10. In the process of creating an Image.

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Sorry Jason, just got back from the repair shop. Had to reinstall Windows 10 Pro.

Don't know if there is anything of value left for you. I can look if you tell me what to look for.

John

Unfortunately not.  The re-imaging of the device removed the logs and data that would have been used to triage.

Sorry for your troubles here, definitely not an optimal experience.

Should you hit anything like this again, please do post up and we'll work on the log process to see how we can help!

- Jason

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Thanks for advice.

I have tried your suggestions, but the computer will only boot up to the same error cycle no matter what I try.

Taking it in to my local repair shop. Thanks anyway

Hi @John Hutchins ,

For someone that doesn't know how to dual-boot a Computer or have access to a Acronis True Image type program that you can make an image of the operating system with, it would save you money by sticking with the Public Release of Windows.

thecreator - Running Win 10 64-Bit 18362.175
Also running Insider 64-Bit 18917.1000
And Insider 32-Bit 18917.1000

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