Cannot uncheck proxy server setting in Windows 8 since it is grayed out
My son has a Windows 8 laptop that worked fine on the internet for about 2 months. All of a sudden it will not connect to the internet and gives proxy errors. He does not need to use a proxy server. I had him go into the LAN settings and found proxy
server is checked and grayed out so je cannot uncheck it. He is a freshman in college so I am trying to troubleshoot for him remotely. Any help would be appreciated. Thank you.
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
Thank you for your help but none of the suggestions worked. I saw another post somewhere that suggested malware had taken hold. We ran Windows Defender and it found nothing. However a scan with other software (don't remember which one) found over 300
malware items on his computer that seemed to stem from a download of a video game. After they were removed he was able to uncheck Proxy and connect to the internet.
Thanks again. No longer have confidence in Windows Defender...
8 people were helped by this reply
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.