Internet Explorer 9 crashes - APPCRASH, Application Name: iexplore.exe, Fault Module Name: msvcrt.dll

Same problem occurring here.

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: iexplore.exe
  Application Version: 9.0.8112.16421
  Application Timestamp: 4d76255d
  Fault Module Name: msvcrt.dll
  Fault Module Version: 7.0.7600.16385
  Fault Module Timestamp: 4a5bda6f
  Exception Code: c0000005
  Exception Offset: 00009cc6
  OS Version: 6.1.7600.
  Locale ID: 16393
  Additional Information 1: c387
  Additional Information 2: c38741f2f53a7c22a66ddfa1b0dce0b6
  Additional Information 3: c655
  Additional Information 4: c655b2fd241dc3f6bc08eab0e275b54b

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Can anyone help ?

Hi Mitesh,


Try reviewing the following article:


Tips for solving problems with Internet Explorer


If that doesn't resolve the problem, then try the following two procedures in the order presented:


Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 & IE8 in all OSS]


Does the behavior persist if you Reset IE Advanced settings (RIES)? 


How to optimize Internet Explorer


How to troubleshoot Internet Explorer issues in Windows Vista and in Windows XP


Hopefully, one of these procedures will resolve your problems with IE.


If that doesn't work, try a clean boot  If the problem goes away then it's just a matter of tracking down the culprit causing the problem.   Follow the procedures in the article.  Once found, delete, remove, deactivate, or uninstall it.  Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.


Boot into Safe mode with networking and see if the problem occurs there.  Either result helps us narrow down the search for the cause.


If that doesn't work, you may be infected with malware.  Try to run anti-malware programs (in safe mode with networking if necessary). To fix this problem (if it is a problem) download, install, and run the following two programs: and  Also update and run a full scan using whatever security software you currently have installed.


Ultimately, if none of that works, uninstall IE9 and then re-install it to see if that fixes the problem.  But let's be sure we do it the right way:


Please review the following article on how to uninstall IE9 to see if it helps:


Next, lets make sure we've covered any problems such as missing prerequisites and such. Follow the instructions in this article: Ignore the recommended download locations in the article and use the one that follows:


Go to: and select languages and locales under the download now button and then choose your language and then your version of Vista (possibly you were getting the wrong version in WU or wherever you downloaded it from). When it prompts to download, select "Save As" and browse to your Desktop and save it there.


Once the download is complete, go to your desktop and the installation program icon should be there. Right click on it and click on Run as Administrator (even if you are already logged in as an administrator) and it should proceed with the installation (this process sometimes helps with installations). Reboot when done and when you return, hopefully IE9 will be installed and working.


If that doesn't work, check the following troubleshooting guide:  


I hope this helps.


Good luck!

MVP(7/2012-6/2015),MCSE,MCSA,MCC2011,xCMM,xCAM,A+,Net+,Security Expert, xInfluencer. See Profile.

W10Prox64 Fast 16299rs3; Ofc Insider 1710/8613.1000; Edge,IE11,Chrome.

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Last updated December 7, 2018 Views 4,110 Applies to:

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