How to unlock a website, I am unable to access it and there is a lock icon next to it

I have been using this website for years and all of a sudden, I am unable to access it ... there is a lock icon in the next box beside the address.  I've called the company, and it's working fine at their end.  How do I unlock this to access my accounts?

Question Info

Last updated November 13, 2019 Views 124,992 Applies to:


The lock icon means it's a secure (https) site. Have you been logging into the site?

Check after each step- you may not have to do all.

1. Go to Internet Options> Privacy and try a cookie setting of Low or Accept all.

2. From Safety on the IE Command Bar (you may have to right-click the IE toolbar and enable the Command Bar) uncheck ActiveX Filtering.

3. Also from from Safety on the IE Command Bar> Tracking Protection> try disabling any listed Tracking Protection Lists.

4. Verify that the computer's date, time and time zone are correct. These settings can affect cookie handling.

5. From Internet Options> Content, click on Clear SSL State.

6. From Internet Options> General> Browsing History> Delete, uncheck "Preserve Favorites website data" and select and delete the Temporary Internet Files, History and Cookies. Restart.

7. With the warning that a reset will delete AutoComplete data, such as
passwords and you will have to reinstall or re-enable browser add-ons, use the Reset Internet Explorer Settings button (Internet Options> Advanced.)

What a reset of IE settings will do:
Reset Internet Explorer settings [Windows 7]:

8. See if a browser add-on is causing the problem. (Probably not- but easy to check.)
Start Internet Explorer without add-ons by right-clicking the IE icon on the desktop. Choose Start without add-ons.
from Start> Programs> Accessories> System tools> Internet Explorer (no add-ons)
If the problem goes away, an add-on is causing the problem.

For troubleshooting information see:
IEBlog  Troubleshooting and Internet Explorer’s (No Add-ons) Mode:

9. See if a third-party program is causing the problem. Look, in particular, at antivirus, security suites, firewalls, other security programs.

929135- How to troubleshoot a problem by performing a clean boot in Vista or in Windows 7:

10. Other possibilities:
968089- You cannot view a secure Web site in Internet Explorer 8:


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