Internet Explorer tabs will get closed automatically when I open some websites.

Original Title:Should I have IE 9 64 bit & IE 9 32 bit installed on my HP Pavilion Entertainment PC?

Web sites are causing that tab to close. On one site everything works ok until I try to download a pdf. On other sites the tab will shut down after the site has been up for a while.The problem just started the last few weeks after working ok for about a year. I must have caused this problem but don't know what I did or what to do to fix it. When I went to the Java website that tab closed after I clicked on a button to have my version of java checked. I have both 32 & 64 bit IE installed on my HP Pavilion Entertainment PC, could this be causing a problem? Would having the right or current version of Java be an issue?  Help would be appreciated!!!

 

SonnIII

 

Question Info


Last updated May 15, 2018 Views 1,653 Applies to:
Answer

Conflicting add-ons, incorrect settings and Spyware could be the cause of the problem with Internet Explorer. Disable or remove  un necessary add-ons and toolbars OR Resetting Internet Explorer to default setting may help you to resolve this issue.
 
See the below links to step by step instruction to troubleshoot this issue.

http://windows.microsoft.com/en-us/windows7/tips-for-solving-problems-with-internet-explorer
 
http://tweaksformypc.blogspot.in/2012/08/how-to-troubleshoot-internet-explorer.html

Microsoft Certified IT Professional

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Answer
Hi,

Have you made any changes to the computer prior to the issue?

 

If you have 64-bit operating system installed, both 32-bit&64-bit Internet Explorer editions will be available to browse Internet. This will not cause any problems when you browse Internet.

 

You may follow the suggestions mentioned below and check with the issue.

 

Method 1: Run the following fixit and check. Fix Internet Explorer issues to make IE fast, safe and stable

http://support.microsoft.com/mats/ie_performance_and_safety/

If the above method does not work, go to next method.

 

Method 2:

Step 1: Check the functionality of Internet Explorer in Safe mode with Networking.

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

If it works fine in safe mode with Networking, try performing a clean boot using step 2.

Step 2: Perform clean boot.

http://support.microsoft.com/kb/929135

NOTE: After you check the functionality in clean boot configure Windows to use Normal startup using the step 7 suggested in the above mentioned link.

 

Method 3: Perform a full computer scan using Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Also see the following link:

Tips for solving problems when Internet Explorer crashes or stops working

http://windows.microsoft.com/en-US/windows7/Tips-for-solving-problems-with-Internet-Explorer

NOTE: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

Hope this helps!

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