Internet Explorer has stopped working or encountered a problem.

I’m running Internet Explorer and it has encountered a problem or Internet Explorer stops working.


Method 1:  No Add-ons Mode
Temporarily disable all add-ons to see if any add-ons are causing the issue.

To temporarily disable all add-ons

  • Click the Start button, click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).

If Internet Explorer (No Add-ons) mode works fine then an add-on could be causing the issue. You will need to re-enable each one (process of elimination) to determine which one(s) is causing the issue. Please refer to the following link for more information
Internet Explorer add-ons


Method 2:  Reset Internet Explorer Settings
If the issue still persists after trying the first two methods, reset Internet Explorer settings.

Note:  Resetting Internet Explorer Settings will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to IE Defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords.


Resetting Internet Explorer Settings will not clear Favorites or Subscribed Feeds.


You can reset Internet Explorer automatically by running the Fix-It in the following Microsoft Article, or follow the steps provided to reset manually.


How to reset Internet Explorer settings


Method 3: Software Rendering

If resetting IE or No Add-ons mode does not resolve the issue for you then it could be a compatibility issue with the Graphics card.

To resolve this, Click Start, type the following command in the Start Search box, and then press ENTER: inetcpl.cpl

Under Internet Options, click the advanced tab. Under 'Accelerated Graphics', click on the checkbox next to 'Use software rendering instead of GPU rendering*'. Ensuring that it is checked, click on OK. Close Internet options.

Now open Internet Explorer 9. It should now work without any issues.

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Question Info

Last updated May 20, 2020 Views 59,619 Applies to:

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