Internet Explorer crashes.​ Fault Module Name: ntdll.dll

Original title: Problem signature:    Problem Event Name:      APPCRASH

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             iexplore.exe

  Application Version:                           9.0.8112.16448

  Application Timestamp:                     4fecf1b7

  Fault Module Name:                          ntdll.dll

  Fault Module Version:                        6.1.7601.17725

  Fault Module Timestamp:                  4ec49b60

  Exception Code:                                  c0000005

  Exception Offset:                                00052bb6

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             16393

  Additional Information 1:                  e8ad

  Additional Information 2:                  e8adce1c2b9e7be834b4063ac3c53863

  Additional Information 3:                  e8ad

  Additional Information 4:                  e8adce1c2b9e7be834b4063ac3c53863
 
Question Info

Last updated August 20, 2018 Views 29,411 Applies to:

Hi,

1.    What is the exact error message you receive when Internet Explorer crashes?

2.    Does this issue occur when you access a particular website or happens when you access any website?

3.    Have you made any changes to the computer prior to the issue?

 

Method 1: Run the fixit provided in the following link and check if you’re able to access the website.

‘Fix Internet Explorer add-on problems when IE hangs or freezes’

http://support.microsoft.com/mats/ie_freezes_or_crashes/en-us

 

Method 2: If the issue persists then, follow the steps suggested in the link given below.

‘Tips for solving problems when Internet Explorer crashes or stops working’

http://windows.microsoft.com/en-US/windows7/tips-for-solving-problems-with-internet-explorer

Note: Please note that running Reset Internet Explorer Settings will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to IE Defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Also, if the issue persists, it may be useful to try to capture a user-mode dump of the iexplore.exe crash to see if a third party file may be at issue.

You can configure Windows to create user-mode dumps. Create a System Restore Point first.

If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]
"DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
00,6d,00,70,00,73,00,00,00


After Internet Explorer (iexplore.exe) crashes, can you then make the .dmp file available (provide link) via Windows Live SkyDrive or similar site?

The following link has information on using Windows Live SkyDrive:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


More info on collecting user-mode dumps:

»msdn.microsoft.com/en-us/library···85).aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I apologize if this threaded has been closed.

 

I'm seeing multiple IE crashes that are referencing ntdll.dll.

 

Here is a link to the dump file here.

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2013-05-04T03:01:16.000000000Z" />
  <EventRecordID>17625</EventRecordID>
  <Channel>Application</Channel>
  <Computer>FBPC_FB48.atl.NFL.NET</Computer>
  <Security />
  </System>
- <EventData>
  <Data>iexplore.exe</Data>
  <Data>8.0.7601.17514</Data>
  <Data>4ce79912</Data>
  <Data>ntdll.dll</Data>
  <Data>6.1.7601.17725</Data>
  <Data>4ec49b8f</Data>
  <Data>c0000005</Data>
  <Data>00038dc9</Data>
  <Data>778</Data>
  <Data>01ce48635299ae3a</Data>
  <Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Data>
  <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
  <Data>e28ae6db-b466-11e2-8767-b8ca3acf908c</Data>
  </EventData>
  </Event>

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi AaronFriesenborg,

 

The error appears to be caused by the AcroIEHelper.dll, which is a component of Adobe Reader. There may be other files involved though.

 

Did the start of the problem coincide with any hardware or software change such as installing or updating Adobe Reader or any other software?

 

Also, does the following help?:

 

IE > Tools > Internet Options > Advanced > remove the checkmark in front of "Enable third party browser extensions" > OK then restart IE.

 

If that does not help you can re-enable third party browser extensions.

 

If it does help, you would have to track down the third party browser extension causing the problem, which may the "Adobe PDF Link helper".

 

 

 

 

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Me Too!

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2013-09-17T19:46:57.000000000Z" />
  <EventRecordID>75647</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Eyad-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data />
  <Data>0</Data>
  <Data>APPCRASH</Data>
  <Data>Not available</Data>
  <Data>0</Data>
  <Data>iexplore.exe</Data>
  <Data>10.0.9200.16686</Data>
  <Data>52058cf0</Data>
  <Data>ntdll.dll</Data>
  <Data>6.1.7601.18205</Data>
  <Data>51db96c5</Data>
  <Data>c00000fd</Data>
  <Data>00052c26</Data>
  <Data />
  <Data />
  <Data>C:\Users\Eyad\AppData\Local\Temp\WER3B7F.tmp.WERInternalMetadata.xml</Data>
  <Data>C:\Users\Eyad\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_32281139faf4727b6b1dddeee54ab140cc46bc35_0fad439d</Data>
  <Data />
  <Data>0</Data>
  <Data>e746a396-1fd1-11e3-a8d2-0011857cd51f</Data>
  <Data>1</Data>
  </EventData>
  </Event>

9 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.