Internet Explorer 9 window crashes on start-up and/or while browsing some websites

A problem caused Internet Explorer to stop working correctly.  Windows will close the program and notify you if a solution is available.

I have tried all the solutions below and nothing works.  IE9 Beta will not open at all and freezes as soon as you click the IE icon to open the program.

I have uninstalled IE9 Beta and reinstalled several times.  (including a different IE9 download at and I can't get it to open or run.

Is there any other option I can try?

Oh well, back to IE8...


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You can typically resolve these issues using the following steps in the given order.


Method 1: No Add-ons Mode


Click Start. Type in "iexplorer.exe -extoff" and press enter. This will open IE in No Add-ons mode. Check if the crashes or performance issues happy while on this mode.

If there are no issues when using this mode, you can use the addon manager to disable all unwanted add-ons.


To do this, follow these steps:


Open Internet Explorer 9. Click the tools button (wheel button at the right hand side corner), and then click Manage Add-ons. On the Show drop-down menu, select All add-ons to display all add-ons that are installed on the computer. Look for each item in the list, select the add-on, and then click Disable in the Information window.

When you have disabled all the items in this list, click OK. 

Exit and then restart Internet Explorer.


Method 2: Reset Internet Explorer Settings.


To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:

Exit all programs, including Internet Explorer (if it is running).


Click Start, type the following command in the Start Search box, and then press ENTER:



The Internet Options dialog box appears. 

Click the Advanced tab, Under Reset Internet Explorer settings, click Reset. 

Then click Reset again. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box. Start Internet Explorer again.


Please note that running RIES (Reset Internet Explorer Settings) will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to IE Defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords.


However, RIES does not clear Favorites or Subscribed Feeds.


Method 3: Software Rendering


If resetting IE or No Add-ons mode does not resolve the issue for you then it could be a compatibility issue with the Graphics card.


To resolve this, Click Start, type the following command in the Start Search box, and then press ENTER: inetcpl.cpl


Under Internet Options, click the advanced tab. Under 'Accelerated Graphics', click on the checkbox next to 'Use software rendering instead of GPU rendering*'. Ensuring that it is checked, click on OK. Close Internet options.


Now open Internet Explorer 9. It should now work without any issues.

Question Info

Last updated May 16, 2018 Views 4,179 Applies to:
Is there any other option I can try?

Diagnosis.   Use W7 Event Viewer to find out the crash location.  If that doesn't yield a specific enough clue you would have to at least get a Stack Back Trace related to that crash event.


Robert Aldwinckle

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Many thanks. Method 3 cured my problem with IE9 on Vista SP2.
"Everything in moderation, including moderation"..Oscar Wilde.

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wow, thx for the tip, option no.3 worked!

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