IE not connecting to the internet even though network connection is OK

I just purchased a Lenovo Idea Pad which came loaded with Windows 7.  It also came loaded with IE8 which wasn't working so I subsequently downloaded IE9 which isn't working either.  When I click on IE, the browser opens up but it fails to open any web page. I know my internet connection is OK since I have no problem getting to the internet using Chrome. Any ideas?

Question Info

Last updated August 15, 2019 Views 24,714 Applies to:



1.    What is the complete and exact error message?

2.    What happens when you try to open any website?


Method 1:

Use the Internet Explorer (No Add-ons) mode


To do this, click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).


If this resolves the issue, follow these steps to isolate the browser add-on that is causing the issue:


a.     Click Tools, and then click Internet Options.

b.    Click the Programs tab, and then click Manage add-ons.

c.     Click an add-on in the Name list, and then click Disable.

d.    Repeat step 3 until you identify the add-on that is causing the issue.


Method 2:

I would also suggest you to optimize Internet Explorer 9 and check if it helps.


Note: "Please note that resetting Internet Explorer (IE) settings will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to IE Defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords."


If the issue is not resolved, please provide more information to assist you better.

Rohit S

2 people were helped by this reply


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