Error - Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d in Internet Explorer 9 when try to upload pictures.

Original Title: Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d.

I have just started having problems with my browser, when attempting to upload pictues the browser crashes and I get the following error in the logs

 

 

Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d

Faulting module name: RapportKoan.DLL, version: 3.5.1105.59, time stamp: 0x4e7f4ce0

Exception code: 0xc0000005

Fault offset: 0x0000cc62

Faulting process id: 0xcd8

Faulting application start time: 0x01cc90c1d233d3da

Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

Faulting module path: C:\Program Files\Trusteer\Rapport\bin\RapportKoan.DLL

 

I have tried disabling all add ons, uninstalling and reinstalling java and the browser but it makes no difference, has anyone got any ideas?

 

Question Info


Last updated May 15, 2018 Views 4,825 Applies to:
Answer
Answer

Hi SteSpruell,



1.        How long have you been facing this issue?

2.        Did you make any software or hardware changes on your computer prior to this issue?


Let’s follow these methods & check if the issue persists:


Method 1

You may reregister the corrupted file ‘RapportKoan.dll’.

a. Type ‘cmd’ in the Start Search box, right-click on Command Prompt & click Run as Administrator. 

b. Type Regsvr32 <space> RapportKoan.dll.

c. Click the OK button.


Method 2

You may follow this link & check if the issue persists:

Internet Explorer does not start or stops responding


Hope the information helps.
Please post back and let us know.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.