Cannot reach the Air Force portal website

I'm trying to access the Air Force Portal website, but all I get is that "Internet Explorer cannot display the webpage" error.  I have internet connectivity, obviously, and I have added the site to my 'trusted sites' under 'internet options' and then 'security'.  Also, under 'internet options' and 'privacy', I've made sure that I accept any cookies from the site.  Finally, I've downloaded the 'DoD root CA-2' certificate and installed it under the 'internet options', then 'content', then 'certificates'... under the 'trusted root certification authority'.  Additionally, I have a working CaC card reader and card.

 

All this should allow access, but it's not.  Any help would be appreciated.

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Hi,

I'd suggest you follow the steps from these links in order to resolve the issue.

Cannot access some websites in Internet Explorer

You cannot log in to or connect to secured Web sites in Internet Explorer


You cannot view a secure Web site in Internet Explorer 8

(Steps also applicable for Internet Explorer 9)

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I've tried these solutions and they do not help.  I have no problems access any other site on the web, secure or otherwise (well, all that haven't been blocked by the Korean National Police, that is... considering I'm stationed in South Korea).

 

I've also talked to the websites help desk, which had me go through the same steps that I described above to fix the problem, but to no avail.  They did mention that this is not a isolated problem.  It seems that they are seeing a spike in problems accessing the site from personnel stationed in Korea.  If that's the case, maybe there is something going on between the Korean internet service providers and the US military?  If that is what's causing the problem, does anyone know of a way around it?

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Start here: http://dodpki.c3pki.chamb.disa.mil/rootca.html

Also make certain your time, date & time-zone settings are all correct.

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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My time, date & time-zone settings are correct. 

 

Also, I cannot access: http://dodpki.c3pki.chamb.disa.mil/rootca.html

 

I get the same error message as for the Air Force Portal.

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Were you able to access the Air Force Portal before you installed IE9?
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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I don't know.  This is a brand-new laptop, and the first thing I did when I got it was to update Windows 7 and then install IE9.  I never tried the sites prior to installing IE9.

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Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):

1. Did Win7 come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade from Vista to Win7?

2a. Is Windows 7 Service Pack 1 (already) installed? See...

   • Which version of the Windows operating system am I running?
      http://windows.microsoft.com/en-us/windows7/help/which-version-of-the-windows-operating-system-am-i-running

2b. Is it a Win7 64-bit computer?  See...

   • Is my PC running the 32-bit or 64-bit version of Windows?
      http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

3. Does the behavior persist if you start IE in No Add-ons mode?

   => Start | (All) Programs | Accessories | System Tools | Internet Explorer (No add-ons)

4. Does the behavior persist after you Reset IE Advanced settings & reboot?
http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

5. Does the behavior persist of you disable Tracking Protection and/or ActiveX Filtering? 
[cf. http://windows.microsoft.com/en-US/windows7/How-to-use-Tracking-Protection-and-ActiveX-Filtering]

6. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire?  What anti-spyware applications (other than Defender) are installed?  What third-party firewall (if any)?

7. Has a(nother) Norton application or a McAfee application EVER been installed on the computer?

8. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

9. Is Firefox, Chrome or any other alternate browser installed?

10. Are ALL of the following updates listed in View installed updates (not Update History)?

    • KB2559049, KB2567680, KB2563894, KB2556532; KB2532531, KB2555917

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Here are the answers to your questions:

 

1. Win7 came preinstalled on the computer when I bought it.

2a. Windows 7 Service Pack 1 is installed

2b. I am running Win7 64-bit version.

3. I always run IE without add-ons (I find them distracting and they slow down performance).

4. Yes, the behavior persists after I reset IE advanced settings and reboot.

5. Yes, the behavior persists after I desable tracking protection and ActiveX Filtering (actually, they were never turned on).

6. My anti-virus/anti-spyware/firewall software is: Kaspersky Internet Security 12.0.0.374

7. Norton and McAfee have never been installed on this computer.

8. Neither Norton nor McAfee free-trail software came pre-packaged on this computer.

9. No other internet browser software is currently installed.

10. All the listed updates are installed

-----

Also, I tried accessing the site via a proxy server and had no problems getting the site to display.  But without the proxy server masking my information, the website will not appear.  Could this be an issue with the ISP that I use?

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Does the computer belong to you or your employer (or school)?
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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This is my personal (ie: home) computer.

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Last updated June 8, 2021 Views 25,787 Applies to:

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