BEX - Error, Internet Explorer has stopped working

I have windows 7, internet explorer 9, my prob: internet explorer has stopped workin

Problem signature:

 

 

 

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C:\Windows\system32\en-US\erofflps.txt

Problem Event Name: BEX

Application Name: iexplore.exe

Application Version: 9.0.7930.16406

Application Timestamp: 4c7e0414

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 000003e3

Exception Code: c0000005

Exception Data: 00000008

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 11265

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Answer
Answer
Hi,

Often BEX errors are caused by Toolbars such as Google, TrendMicro and others. Are you using
any 3rd party toolbars in IE? Cause and fix is same for Vista and Windows 7.

What antivirus/antispyware/security product do you have on machine? Include any you have
EVER had on this machine including those you uninstalled (they leave remnants behind which
causes issues).

Start - All Programs - Accessores - System Tools - IE with no Addons - does this work better?

IE - Tools - Internet Options - Advanced Tab - click Restore Advanced Settings and then click RESET - APPLY / OK

IE - Tools - Internet Options - Security Tab - click Reset all zones - APPLY / OK

Close and restart IE and/or IE with no addons

Start - All Programs - Accessores - System Tools - IE with no Addons - does this work better?

IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but Java
still installs it and it causes issues - you ever update Java go back in and disable it again.) Look
for other possible problems.

Windows Defender - Tools - Software Explorer - look for issues with programs that do not look
right. Permitted are usually OK and "not permitted" are not always bad. If in doubt about a program
ask about it here.

Could be a BHO - SpyBHOremover - Free - standalone program, needs no install, download, UnZip
and run. Also not all BHO's are bad, some run toolbars and features you have added.
http://securityxploded.com/bhoremover.php

How to Change, Add, or Remove Startup Programs in Windows 7
http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Also get Malwarebytes - free - use as scanner only. If you ever suspect malware UPDATE it and then
run it as a scanner.
http://www.malwarebytes.org/

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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Last updated November 26, 2019 Views 27,974 Applies to:

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