IE 8 wont open

In an evening, it wont open, in a morning it does. I connect via a 3G BT dongle, and up to a few days ago have had no problems, When IE does not open, i am am connected to the net via the dongle, and can open msn but IE just hangs, says connecting in the top tab and waiting for down the bottom. This will go on for hours.
I have tried:
system restore
uninstalling/reinstalling my dongle
a different dongle
opening ie without add ons
resetting ie
removed all toolbars from my laptop its a toshiba one
defragging
disc cleanup

I am now at a loss as to what to do and as to why IE8 will not open in an evening, but will first thing in a morning.

Any help would be greatfully recieved.

[From Windows 7]
 
Question Info

Last updated May 16, 2018 Views 702 Applies to:
Answer

Hey M.ainsworth,

 

Let’s try restarting into a clean boot to see if you are able to access Internet Explorer without the startup programs running. You can do this by:

·         Click Start

·         Type msconfig into the search field

·         Press Enter on your keyboard

·         Click Continue on the User Account Control (If prompted)

·         Click Selective startup

·         Uncheck Load startup items

·         Click the Services tab

·         Check the Hide all Microsoft services box

·         Click Disable all

·         Click OK

·         Click Restart Now

Once your computer has finished restarting, test to see if you still get the same problem in Internet Explorer. If not then you just have to identify which service/startup item was causing the problem.

·         Click Start

·         Type msconfig into the search field

·         Press Enter on your keyboard

·         Click Continue on the User Account Control (If prompted)

·         Click the Services tab

·         Check the Hide all Microsoft services box

·         Check (Enable) the top half of the service boxes

·         Click OK

·         Click Restart Now

Once your computer has restarted, again test to see if the problem is still gone. If so, then the services you enabled are good to stay. Repeat the enabling process for half of the remaining disabled services and continue this process until the problem returns or all services are enabled. If the problem returns then you will need to test the last batch of services you enabled one by one to find which was causing the problem to occur.

 

If you enable all services and the problem still hasn’t returned:

·         Click Start

·         Type msconfig into the search field

·         Press Enter on your keyboard

·         Click Continue on the User Account Control (If prompted)

·         Click the Startup tab

·         Check (Enable) the top half of the service boxes

·         Click OK

·         Click Restart Now

Follow the same process as before, with testing after each restart. If the problem hasn’t returned, go back and enable half of the remaining list of startup items and continue the process until the problem has returned. Then you will need to test the last batch of startup items you enabled one by one to find which causes the problem to occur.

 

Once you have identified which service/startup item causes the problem in Internet Explorer you will need to either disable/uninstall/update the program to avoid further problems.

 

Also let’s make sure that some sort of malware isn’t causing this behavior. Take a look at this thread for steps to make sure you system is clean.

How to get rid of malware

 

Look forward to hearing back from you.


Steven
Microsoft Answers Support Engineer
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