Question

Q: My Downloaded Files Are Vanishing

I am helping my cousin with her machine, and this one has me a bit baffled.

She is running IE8 on a Vista Machine.  Whenever a download occurs, whether you choose "Run" for an executable, "Save" for any file, or "Open" for any file, the file completes the download, but it never arrives at its destination.  Saved files are never in the destination folder, Opened files never open in their respective programs, and Run executables never start.  Searches for the files by name come up with nothing.

I have tested two things.  First, files that can be opened within plugins, such as a PDF, open just fine as long as they are opened within IE.  If a PDF is downloaded to the HDD with the expectation that it will open upon completion using Adobe as a seperate program, the download finishes, and nothing happens.  The file is nowhere to be found.

As a baseline, I wanted to know if another browser would work.  I got Chrome onto the machine, and I do not have this issue, but my cousin would rather have IE back.  Any suggestions?

Answer

A:

Hi GreatJackalMan,

I would suggest you to open internet explorer with no add-ons and see if it helps.

1.      Click the Start button, click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).

2.      Then Check if the website it’s still having the issue.

If it’s not having the issue, then the problem is caused by one of the add-ons used by the internet explorer.

Then you may have to disable /enable one by one and see which add-ons are causing the issue.

Before you disable a browser add-on, keep in mind that some WebPages, or Internet Explorer itself, might not display properly if an add-on is disabled. We recommend that you only disable an add-on if it repeatedly causes Internet Explorer to close.

http://windows.microsoft.com/en-us/windows-vista/How-do-browser-add-ons-affect-my-computer  

http://windows.microsoft.com/en-us/windows-vista/internet-explorer-add-ons-frequently-asked-questions
 

If this does not help, you might have to reset your internet explorer.. Open the below link and click on the Fixit button.
http://support.microsoft.com/kb/923737

Some times antivirus software updates might have caused the issue. Uninstalling and reinstalling the updates might fix it.

Post back the results.

Bindu S - Microsoft Support

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Views: 424 Last updated: May 16, 2018 Applies to: