Q: Can't download Adobe Flash Player.

I was trying to play a game on facebook and it said to download the latest version of flash player so I tried, and it will not pop up for me to install active x like sometimes when I download stuff. I went to adobe site and it said to uninstall so I did and tried to reinstall but it still does not work. On my program list it shows that I have flash player 10. Could it be something with the security settings? I want to fix this it is driving me nuts because I can't access somethings on certain sites. I am really frustrated. And I do not know a whole lot about computers could someone help please.



Back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows.  Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

HOW TO do a clean install of Vista: See the "If you want to reinstall Windows Vista by performing a clean installation..." section of

After the clean install, you will have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network  (i.e., other computers) and before using a flash drive or SDCard that isn't brand-new or hasn't been freshly formatted:

     4 steps to help protect your new computer before you go online

Tip: After getting the computer fully-patched, download/install KB971029 manually:

NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial and download/run the appropriate removal tool before installing any updates, Windows Service Packs or IE upgrades and before installing your new anti-virus application (which will require WinXP SP3 to be installed).

     Norton Removal Tool

     McAfee Consumer Products Removal Tool

Also see:

Risks & Benefits of P2P file sharing

Steps To Help Prevent Spyware 

Steps to Help Prevent Computer Worms

Avoid Rogue Security Software!

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

Good luck!

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Views: 4,751 Last updated: June 16, 2018 Applies to: