I have a problem concerning IE 7 add-ons. I can't open the tab that customize the IE add-ons, neither through IE -> Tools, or Control Panel -> Internet Options -> Programs. I just doesn't open up when I click it (no error message, nothing).
My internet browsing works fine, with all add-ons activated, the problem is just I can't see the tab to see what's installed and change their status. I'm on a Win XP SP3, Mcafee AV since a year ago (previously norton AV). I don't know exactly when the problem
started, but when I installed IE 7 i remember clearly it was ok. I remember my laptop became infected with a pendrive virus, which was solved time ago. Could that have affected this feature?. Thank you.
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System Restore cannot and will not resolve such infections so I suspect the computer's still infected. And I also suspect the McAfee application never installed properly and hasn't been working properly either (especially since, I assume, you did not download/run
the Norton Removal Tool before installing it).
Back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!
After the clean install, you will have the equivalent of a "new computer" so take care of
everything on the following page before otherwise connecting the machine to the internet
or a local network (i.e., other computers) and before using a flash drive or SDCard that isn't brand-new or hasn't been freshly formatted:
NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial
and download/run the appropriate removal tool before installing any updates, Windows Service Packs or IE upgrades
and before installing your new anti-virus application (which will require WinXP SP3 to be installed).
If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
-- ~Robear Dyer (PA Bear) Microsoft MVP (Windows Client) since October 2002
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