IE 7 - Can't manage add-ons

Hello,

I have a problem concerning IE 7 add-ons. I can't open the tab that customize the IE add-ons, neither through IE -> Tools, or Control Panel -> Internet Options -> Programs. I just doesn't open up when I click it (no error message, nothing).

My internet browsing works fine, with all add-ons activated, the problem is just I can't see the tab to see what's installed and change their status. I'm on a Win XP SP3, Mcafee AV since a year ago (previously norton AV). I don't know exactly when the problem started, but when I installed IE 7 i remember clearly it was ok. I remember my laptop became infected with a pendrive virus, which was solved time ago. Could that have affected this feature?. Thank you.
 

Question Info


Last updated May 16, 2018 Views 1,172 Applies to:
Answer

[Yes, web-access to the newsgroups does appear to be down yet again. <sigh>]

System Restore cannot and will not resolve such infections so I suspect the computer's still infected. And I also suspect the McAfee application never installed properly and hasn't been working properly either (especially since, I assume, you did not download/run the Norton Removal Tool before installing it).

OPTION #1

Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware.
https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1

Also available via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan!  You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

Checking for/Help with Hijackware:
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Chances are you will need to seek expert assistance in http://spywarehammer.com/simplemachinesforum/index.php?board=10.0, http://www.spywarewarrior.com/viewforum.php?f=5, http://www.dslreports.com/forum/cleanup, http://www.bluetack.co.uk/forums/index.php, http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

OPTION #2 (recommended resolution)

Back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows.  Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

HOW TO do a clean install of WinXP: See http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in http://support.microsoft.com/kb/978307

After the clean install, you will have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network (i.e., other computers) and before using a flash drive or SDCard that isn't brand-new or hasn't been freshly formatted:

     4 steps to help protect your new computer before you go online
     http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Tip: After getting the computer fully-patched, download/install KB971029 manually: http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial and download/run the appropriate removal tool before installing any updates, Windows Service Packs or IE upgrades and before installing your new anti-virus application (which will require WinXP SP3 to be installed).

     Norton Removal Tool
     ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

     McAfee Consumer Products Removal Tool
     http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Also see:

Risks & Benefits of P2P file sharing
http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx
http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx

Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx 

Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

Good luck!


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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