Can't print Yahoo email to printer?

I can't print my Yahoo or Hotmail email from my Toshiba Satellite laptop to my Canon MP620 printer.  It was working fine until today.

I am using Windows Vista with IE 7 (default browser) or even Firefox.  Neither prints.

After clicking the print button a popup displays with Windows Explorer has stopped working, followed by another saying Windows is checking for problems, followed by Windows is restarting.  This takes me to my home page and I can try it over and over with the same results.  Any suggestions will be appreciated.

However I can print any of my stored documents not on the internet.  Any suggestions will be appreciated.  Thanks, Bill35


Question Info

Last updated August 17, 2018 Views 7,735 Applies to:

Hi Bill35,


I’d recommend you to refer the following Microsoft knowledgebase article and follow the methods mentioned to fix the issue:


You cannot print or print preview Web pages in Internet Explorer on Windows Vista or on Windows 7

Additionally, I’d suggest you to open event viewer and check if there are any significant error messages/codes related to the issue and post with the status.

This should fix the printing issue.


Hope this information helps.

Gokul - Microsoft Support

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