Q: Favorites Not Working

:) I hope someone can assist.

I have IE8, Vista :)

For some reason, all my favorites are no longer working. Meaning. They all display on my favorites tab, but when I click on it, nothing happens.

My history tab works, all the links open up as they should, however, the favorites do not work.

I have tried to restore IE default settings, I resorted back to IE7, I reloaded IE8.

I have exported the links (all look fine on export) I have deleted all of them, I re-loaded them and no luck.

I click on them, select the arrow to the right, and nothing.

Any assistance is appreciated.

Thank you :)



Hey WebVirgo,


Another suggestion is to check your computer’s Shell:Favorites location. If Shell:Favorites gets set to a location that is deleted/moved/doesn’t exist then problems like the ones you are experiencing can occur. Try this to see if resetting the Shell:Favorites location back to default helps:


Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of REGISTRY settings can be solved. Modifications of these settings are at your own risk.


·         Click Start

·         Click Computer

·         In the address bar, paste this location: %userprofile%

·         Press Enter on your keyboard

·         Make sure you have a Favorites folder listed in the %userprofile% folder

·         If there isn’t a Favorites folder listed, create a new folder and name it Favorites

·         Press Windows key + R on your keyboard to open the run dialog

·         In the Open: field, type regedit

·         Click OK

·         Click Yes on the User Account Control (if prompted)

·         Navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

·         Right click Favorites

·         Click Modify…

·         In the Value data: field, paste %userprofile%\Favorites

·         Click OK

·         Exit Registry Editor


Hope that helps, look forward to hearing back from you.

Microsoft Answers Support Engineer
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Hi there ;)

I have:

Windows Vista Home Premium : Service Pack 2  Fully Updated
Norton Internet Security 09  (updated current)
Malwarebytes' Anti-Malware  (updated and current as well)

Tried to uninstall Malwarebytes to see if that was the issue, but it was not, favorites still did not work, so I re-installed it for security reasons as both NIS or Windows Defender was not able to remove a malware called: Malware Defender  from my computer.

Any help is appreciated.

Regards ;)

hi ,

i am thinking norton , ....

okay , reinstall IE 8 , see what that does

can you go to a system restore point before you had the problem ?

what did you change , removed or put on your comp when or around the problems started ??

have a nice day
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Question Info

Views: 5,178 Last updated: July 13, 2018 Applies to: