Windows 7 - Need help with Flash Player, it suddenly stopped working

Hi!

I recently got (for Christmas) an ACER ASPIRE laptop with Windows 7 Home Premium. Everything seemed to be working fine - YouTube, Game sites, etc. Suddenly, it stopped working. I'm assuming that because I cannot do anything that needs  Flash Player, that maybe Adobe came out with a new version of Flash Player or something, in which case I would need to download it. After quite a few hours of research, I encountered something over and over about how you couldn't get flash player on a 64 bit operating system. I'm so confused. I read something on Adobe.com that said I could use Flash Player on a 32 bit browser on my 64 bit system, but the only available step by step instructions were for XP or Vista. Does no one care about glitches with Windows 7?

Please help!
 
Question Info

Last updated May 17, 2018 Views 14,052 Applies to:
Answer

Hi Grace McG,

You have both 32-bit and 64-bit versions of Internet Explorer installed on Windows 7.
Flash Player will install on the 32-bit version.

Click on this link http://www.microsoft.com In the browser window that opened, go to IE> Help> About Internet Explorer. If there's no mention of 64-bit, then the 32-bit version is opening by default, as it it should be. If there's no "Help," hitting the Alt key will make the standard Menu Bar (and "Help") appear.

If  32-bit IE8 is not opening by default, you can create a shortcut to it. Starting at Computer, browse to [C:\Program Files (x86)\Internet Explorer\iexplore.exe] that's the 32-bit version of IE8. Create a shortcut to it on the desktop.
- - -
Using 32-bit IE8, download and save to the desktop the Flash Player Uninstaller
http://kb2.adobe.com/cps/141/tn_14157.html

Download and save to the desktop the Flash Player Installer
http://www.macromedia.com/go/full_flashplayer_win_ie

Right click the Flash uninstaller and run it as administrator.
Restart

Unzip (extract) the Flash Player installer, then right-click and run as administrator.
Restart

It's a little complicated. Follow-up questions are welcomed.  ;-)

Hope this helps,
Don

 



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