Question

Q: Internet Explorer will not open - Other programs open without problems but Internet Explorer never appears

Recently my girlfriend's laptop has been experiencing problems with Internet Explorer. Whenever she tries to open IE, the computer does nothing. Other programs are operating correctly, it seems to just be isolated to IE. I even tried installing Firefox and Safari to use as a secondary browser, but they have the exact same problem. I've tried observing in Task Manager to see if the program at least loads in the processes list. Whenever we try to open any of the web browsers, they'll appear in task manager for about a second and then disappear, as if something is blocking them from opening. Any assistance in this matter would be greatly appreciated.

Answer

A:

Hey Chandler,

 

Safe mode doesn’t load any third applications during its startup. Let’s test to see if using a clean boot to eliminate third party startup programs/processes also allows Internet Explorer to open:

·        Click Start

·        ClickRun…

·        Type msconfig into the  Open: field

·        Press Enter on your keyboard

·        Click Selective startup

·        Uncheck Load startup items

·        Click the Services tab

·        Check the Hide all Microsoft services box

·        Click Disable all

·        Click OK

·        Click Restart Now

Once your computer has finished restarting, test to see if you still get the same error in Internet Explorer. If not then you just have to identify which service/startup item was causing the problem.

·        Click Start

·        ClickRun…

·        Type msconfig into the  Open: field

·        Press Enter on your keyboard

·        Click the Services tab

·        Check the Hide all Microsoft services box

·        Check (Enable) the top half of the service boxes

·        Click OK

·        Click Restart Now

Once your computer has restarted, again test to see if the problem is still gone. If so, then the services you enabled are good to stay. Repeat the enabling process for half of the remaining disabled services and continue this process until the problem returns or all services are enabled. If the problem returns then you will need to test the last batch of services you enabled one by one to find which was causing the problem to occur.

 

If you enable all services and the problem still hasn’t returned:

·        Click Start

·        ClickRun…

·        Type msconfig into the  Open: field

·        Press Enter on your keyboard

·        Click the Startup tab

·        Check (Enable) the top half of the service boxes

·        Click OK

·        Click Restart Now

Follow the same process as before, with testing after each restart. If the problem hasn’t returned, go back and enable half of the remaining list of startup items and continue the process until the problem has returned. Then you will need to test the last batch of startup items you enabled one by one to find which causes the problem to occur.

 

Once you have identified which service/startup item causes the problem in Internet Explorer you will need to either disable/uninstall/update the program to avoid further problems.

 

Look forward to hearing back from you.


Steven
Microsoft Answers Support Engineer
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Question Info

Views: 76,405 Last updated: June 18, 2018 Applies to: