Question

Q: iexplore.exe - application error

the exception unknown software exception (0xc0000fd) occurred in the application at location 0x7c90e8ee

Click on ok to terminate the program

Answer

A:

Hi,

1.     Is Internet Explorer working fine?

2.     When do you receive this error message?

3.     Have you made any changes to your computer prior to this issue?

4.     Are you using wired or wireless Internet connection?

You may follow the suggestions and check.

Method 1

You may run the fix it from the article.

Fix Internet Explorer issues to make IE fast, safe and stable

http://support.microsoft.com/mats/ie_performance_and_safety/f

 

Method 2

Use Internet Explorer in No Add-ons mode and check the status. Try the following steps.

a) Click on Start.

b) Click on All Programs.

c) Click on Accessories.

d) Click on System Tools.

e) Click on Internet Explorer (No Add-ons).

If it works well in no add-ons mode then try to follow these steps to isolate the browser add-on that is causing the issue:

a) Click Tools, and then click Internet Options.

b) Click the Programs tab, and then click Manage add-ons.

c) Click an add-on in the Name list, and then click Disable.

d) Repeat step c until you identify the add-on that is causing the issue.

 

Refer:

http://windows.microsoft.com/en-US/windows-vista/Internet-Explorer-add-ons-frequently-asked-questions

(Applicable for Internet Explorer 8)

 

Method 3

You may reset Internet Explorer settings to default.

How to reset Internet Explorer settings

http://support.microsoft.com/kb/923737

Note : Please note that running Reset Internet Explorer Settings will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to IE Defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords.

 

Method 4

Step 1:

Check if the issue exists in safe mode with networking.

You can try starting your computer in Safe mode with networking and see if it works fine.

A description of the Safe Mode Boot options in Windows XP

http://support.microsoft.com/kb/315222

 

Step 2:

If the issue doesn’t persist in safe mode with networking, youmay perform clean boot to see if any third party services are causing this issue.

How to configure Windows XP to start in a "clean boot" state

http://support.microsoft.com/kb/310353

After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally.

Note : After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally.

a.     Click Start, and then click Run.

b.    Type msconfig, and then click OK.
The System Configuration Utility dialog box is displayed.

c.     Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.

d.    When you are prompted, click Restart to restart the computer.

 

 

 

 

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Views: 13,545 Last updated: May 15, 2018 Applies to: