Question

Q: Hotmail login error - 'Something went wrong and we can't sign you in right now. Please try again later' This thread is locked from future replies

IE8 on O/S XPHome will not log into my Hotmail acount giving an error message - 'Something went wrong and we can't sign you in right now. Please try again later'.  I am able to log into my family's other hotmail accounts on my PC. I can access my hotmail account using Google Chrome on my PC. On another PC, I can access my Hotmail account using IE8. The problem is with the setting in my Pc's IE8.

 

When I enter download the hotmail login page, there is a problem with the instruction that starts 'mail.live.app.default.aspx.64885 ...

 

This problem has been encountered by others as I have seen in Google search. Any help would be appreciated

Answer

A:

 If you are still experiencing the problem please try the following, it has helped some (but by no means all) users.

Have you tried to access your account using another browser or computer? Does the same issue happen?
First make sure you are using the newest version of your browser.  Some older browsers are no longer fully supported like IE 6

I recommend that you clear your browser's cache and temporary internet files to make sure that they are not causing your issue. This is often caused by a corrupted file in the browser. Please clear your browser's cookies by following the instructions on the link below:

*For Internet Explorer browser: Press CTRL+SHIFT+DEL simultaneously and click Delete
*For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data
*For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now
(other browsers are similar)


How to Clear Your Browser's Cache

http://windowslivehelp.com/solution.aspx?solutionid=3c7c3338-369e-4220-b29d-71ce660fe5a0

I suggest you connect using HTTPS. To do that, follow the steps below:
1. Go to https://account.live.com (if that doesnt work try this link https://www.hotmail.com instead)
2. Under Other options click on Connect with HTTPS
3. Choose Use HTTPS automatically
4. Click on Save

If you are using Safari or are on a Mac drop the "s" in https.
  If that doesnt work try this method

1. Sign in through this link: https://account.live.com/ManageSSL
2. Choose Don't use HTTPS when I sign in to Hotmail
3. Click on Save.


The Hotmail Engineering team has identified the issue with the Safari 5.0 browser. Hotmail/Outlook  doesnt support anything lower than 5.1  The team is working on a solution in a future update.  If you’re able to upgrade your browser, the problem should be resolved.  Or, if you’re not able to upgrade, Hotmail recommends using a different browser for Mac, such as Firefox or Chrome. The following article includes links to browser providers: http://windows.microsoft.com/en-US/windows/outlook/supported-browsers
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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Question Info

Views: 3,334 Last updated: April 18, 2018 Applies to: