Question

Q: error iexplore.exe kernel32 dll. app name>iexplore.exe. app ver>8.0.6001.18702 mod ver>5.1.2600.5781 mod name>kernel32 dll. off set>00012afb

i recently tryed to download from a web site but was given an error message - error in iexplore.exe kernel32 dll app name iexplore.exe app ver 8.0.6001.18702 mod ver 5.1.2600.5781 mod name kernel32.dll off set 00012afb the only thing it seems to affect is downloading net surfing is fine and other functions are ok too. no virus shows up when scaned by avg or spy bot. i have deleted the cache and history,temporary files and it was sugested on another site that a search for *.pwl files may work but none appeared. the biggest problem is i cant download any software that will help. if you have a manual way of cureing my problem it would help(hopefully)

Answer

A:

Please answer all of the following diagnostic questions by number in your very next reply (no need to quote this post):

1. Does the behavior persist if you start IE in No Add-ons mode?

   => Start | (All) Programs | Accessories | System Tools | Internet Explorer (No add-ons).

2. Does the behavior persist if you Reset IE Advanced settings & reboot?
http://support.microsoft.com/kb/923737

3. What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?

4. Has a(nother) Norton or McAfee application ever been installed on this machine?

5. Did a Norton or McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

6. Is the computer currently fully-patched at Windows Update?


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.

1 person was helped by this reply

Answer

A:

...am able to download u-torrent but not site downloads...i had kaspersky 2010 but had massive problems...tried to update but it ran for over an hour and seemed to stop all together...


Please see...

Risks & Benefits of P2P file sharing
http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx
http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx
http://www.us-cert.gov/cas/tips/ST05-007.html 

I suspect you're seeing the effects of longstanding hijackware infection, so also see...

     Cleaning a Compromised System
     http://technet.microsoft.com/en-us/library/cc700813.aspx 

Question: Is this a used (previously-owned) computer?

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

Did this solve your problem?

Sorry this didn't help.



 
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Views: 4,074 Last updated: May 16, 2018 Applies to: