When I try to print from Internet Explorer nothing prints and the Print Preview page is blank

Hello,

I’ve always been able to print fine from Internet Explorer but last week I started having a problem and now I can't print. When I try and print, the Print dialog box comes up, I click OK in the Print dialog box and the box goes away but nothing prints. I can also go to the Print Preview and the page is blank. Is there a fix for this problem?

 
Question Info

Last updated August 10, 2018 Views 229,561 Applies to:
Answer

This issue has actually been seen on Internet Explorer 7 and 8. The most likely problem is that a folder may be missing on your computer. The missing folder is C:\Users\{username}\AppData\Local\Temp\Low\ (If Windows is installed to an drive other than C:\ then the folder is missing from that drive.

You can fix the problem by following the methods below, start with method 1 and go to the next one if that one doesn’t work.

 

Method 1: Restart Internet Explorer

Close all instances of Internet Explorer and then restart Internet Explorer and attempt to print or Print Preview. Restarting Internet Explorer should recreate the folder.

 

If this step does not resolve the issue, continue to the next Method

 

Method 2: Re-create the missing folder

Follow these steps to recreate the folder:

Note: you will need to be logged in to an account with administrative priviliges.

1.       Close all instances of Internet Explorer

2.       Click Start, and type %Temp% in the Start Search text area and then click Temp from the list

3.       Click File from the main menu, click New and select Folder

4.       Type Low for the folder name and click Enter

5.       Close the Windows Explorer window, launch Internet Explorer and attempt to print or Print Preview

 

If these steps do not resolve the issue, continue to the next Method

 

Method 3: Reset low integrity level on the Low folder

To reset the low integrity level on the Low folder, follow the steps below:

 

1.       Click Start, All programs, and then click Accessories

2.       Right-click Command Prompt and click Run as administrator

3.       In the Command Prompt window, type or copy and paste the following  and press Enter

ICACLS %temp%\Low /setintegritylevel (OI)(CI)low

4.       Restart the computer and attempt to print or print preview from Internet Explorer

 

102 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.