Question

Q: lock-ups - AppHangB1 - Application Name: iexplore.exe This thread is locked from future replies

friggin explorer lock-ups

Answer

A:

Hey Ray Shepherd,

 

Let’s try resetting Internet Explorer back to its default settings. This can be done by:

·        Click Start

·        Type Internet Options

·        Press Enter on your keyboard

·        Click the Advanced tab

·        Click Reset…

·        Click Reset

·        Click Close

·        Click OK

·        Close Internet Explorer

·        Open Internet Explorer

 

If that doesn’t resolve the problem for you, the next step will be to reboot into a clean boot to test the programs/services that are running during your startup process for any conflicts:

·        Click Start

·        Type msconfig into the search field

·        Press Enter on your keyboard

·        Click Continue on the  User Account Control (If prompted)

·        Click Selective startup

·        Uncheck Load startup items

·        Click the Services tab

·        Check the Hide all Microsoft services box

·        Click Disable all

·        Click OK

·        Click Restart Now

Once your computer has finished restarting, test to see if you still get the same error in Internet Explorer. If not then you just have to identify which service/startup item was causing the problem.

·        Click Start

·        Type msconfig into the search field

·        Press Enter on your keyboard

·        Click Continue on the  User Account Control (If prompted)

·        Click the Services tab

·        Check the Hide all Microsoft services box

·        Check (Enable) the top half of the service boxes

·        Click OK

·        Click Restart Now

Once your computer has restarted, again test to see if the problem is still gone. If so, then the services you enabled are good to stay. Repeat the enabling process for half of the remaining disabled services and continue this process until the problem returns or all services are enabled. If the problem returns then you will need to test the last batch of services you enabled one by one to find which was causing the problem to occur.

 

If you enable all services and the problem still hasn’t returned:

·        Click Start

·        Type msconfig into the search field

·        Press Enter on your keyboard

·        Click Continue on the  User Account Control (If prompted)

·        Click the Startup tab

·        Check (Enable) the top half of the service boxes

·        Click OK

·        Click Restart Now

Follow the same process as before, with testing after each restart. If the problem hasn’t returned, go back and enable half of the remaining list of startup items and continue the process until the problem has returned. Then you will need to test the last batch of startup items you enabled one by one to find which causes the problem to occur.

 

Once you have identified which service/startup item causes the problem in Internet Explorer you will need to either disable/uninstall/update the program to avoid further problems.

 

Look forward to hearing back from you.


Steven
Microsoft Answers Support Engineer
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Question Info

Views: 9,039 Last updated: March 20, 2018 Applies to: