Keep losing internet explorer connection every few minutes

I keep losing my internet explorer connection every 10-15 minutes, the screen pales, and i get a grey warning box saying that the connection is lost and do i want to exit, try again, etc.  Comcast says it is not them. Router and all connections are good.  My laptop uses the same connection thru wifi and does not experience the problem so it must be in the computer. How do i fix this? I rset internet explorer to factor specs and it didn't help.

Question Info

Last updated April 5, 2019 Views 9,697 Applies to:

Hi Bigk825,


Thank you for posting in Microsoft Windows 7 forum.

Boot the computer into safe mode with networking and check if Internet Explorer works fine.


Follow the below steps to boot into safe mode with networking:


1.    Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.

2.    Select Safe Mode with Networking option when the Windows Advanced Options menu appears, and then press ENTER


If Internet Explorer works fine in safe mode with networking, you have to perform clean boot.


To help troubleshoot error messages and other issues, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.


Note When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the functionality returns. However, you may receive the original error message, or you may experience the original behavior.


Follow the below steps to put your computer in clean boot state:


Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.


1. Log on to the computer by using an account that has administrator rights.


2. Click Start button, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.


If you are prompted for an administrator password or for confirmation, type your password, or click Continue.


3. On the General tab, click Selective Startup , and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)


4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.


Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.


5. Click OK, and then click Restart.


Check the below link for more details on clean boot:


After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

1.    Click Start button, type msconfig.exe in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

2.      On the General tab , click the Normal Startup option, and then click OK.

3.    When you are prompted to restart the computer, click Restart .


Hope this helps.


Azeez Nadeem - Microsoft Support

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