Internet Explorer keeps closing down when I am using hotmail!

I keep getting the little box that says Internet Explorer needs to close........
Answer
Answer

Hi,

Internet Explorer freezes or crashes
http://support.microsoft.com/gp/ie_freezes_or_crashes

Tips for solving problems with Internet Explorer
http://windows.microsoft.com/en-us/windows7/Tips-for-solving-problems-with-Internet-Explorer

When you start Internet Explorer, it opens, flashes, and then closes immediately
http://support.microsoft.com/kb/967896

------------------------------------------

More troubleshooting methods :

What antivirus/antispyware/security products do you have on machine? Include any you have
EVER had on this machine including those you uninstalled (they leave remnants behind which
can cause strange issues).

If no joy something maybe blocking it.

Start - All Programs - Accessories - System Tools - IE with no Addons - does this work better?

IE - Tools - Internet Options - Advanced Tab - click Restore then click Reset - Apply / OK

IE - Tools - Internet Options - Security Tab -  click reset all zones to default - Apply / OK

Close and restart IE and/or IE with no addons

any better?

IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but Java
still installs it and it causes issues - you ever update Java go back in and disable it again.) Look for
other possible problems.

Windows Defender - Tools - Software Explorer - look for issues with programs that do not look
right. Permitted are usually OK and "not permitted" are not always bad. If in doubt about a program
ask about it here.

Could be a BHO - SpyBHOremover - Free - standalone program, needs no install, download -
unzip and run - not all are bad however some can cause your issue (Toolbars are BHO's).
http://securityxploded.com/bhoremover.php

How to Change, Add, or Remove Startup Programs in Windows 7
http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

How to Check and Change the Startup Programs in Vista
http://www.vistax64.com/tutorials/79612-startup-programs-enable-disable.html

Also get Malwarebytes - free - use as scanner only.

http://www.malwarebytes.org/

--------------------------------

For Vista :

Try these to clear corruption and repair/replace damaged/missing system files.

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


Then run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

--------------------------------

For Windows 7 :

Try these to clear corruption and repair/replace damaged/missing system files.

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

Hope this helps.

Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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Last updated May 16, 2018 Views 1,218 Applies to:

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