Question

Q: "Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Yesterday my computer did a series of automatic updates.  After that, I was no longer able to use any search engines without getting the above error.  Google, yahoo, bing, even the search engine on Microsoft.com...all searches would generate the above error message.  I downloaded firefox and it works just fine.

Answer

A:

Hi Hi blue_lightning_r6,


It's a possibility that one of the Add-ons might be causing a conflict. Let us perform the following troubleshooting methods and check if it helps in resolving the issue.

Method 1: Clear cached data in Internet Explorer
To determine whether a performance issue or an error message is caused by corruption in the temporary Internet files or in other cached information that is used by Internet Explorer, you must clear cached data.
To do this, follow these steps.
1.      Open Internet Explorer.
2.      Click Safety, and then click Delete Browsing History.
3.      In Delete Browsing History area, click Delete.
 
Method 2: Run Internet Explorer in "No Add-Ons" mode
You can try Internet Explorer without Add-ons. Follow the steps mentioned below.
Step1:
Run Internet Explorer in "No Add-Ons" mode
1.      Click Start, and then type Internet Explorer in the Start Search box.
2.      Click Internet Explorer (No Add-Ons). Internet Explorer opens without add-ons, toolbars, or plug-ins.
3.      Test Internet Explorer to verify that it works correctly. If it works then you can disable add-ons (follow step 2).
Step 2:
Use the Manage Add-ons tool to determine which add-on is causing the issue
1.      Open Internet Explorer 8.
2.      Click Tools, and then click Manage Add-ons.
3.      On the Show drop-down menu, select All add-ons to display all add-ons that are installed on the computer.
4.      For each item in this list, select the add-on, and then click Disable in the Information window.
5.      When you have disabled all the items in this list, click OK.
6.      Exit and then restart Internet Explorer.
7.      If issues do not reoccur, repeat steps 1 through 3.
8.      Click Enable for a single add-on.
9.      Repeat steps 6 through 8 until you determine which add-on causes errors to occur.

Internet Explorer add-ons: frequently asked questions
http://windowshelp.microsoft.com/Windows/en-US/help/e85a03aa-c7c6-428e-9891-67ea76df9b7e1033.mspx

For more information refer to the link below:
http://support.microsoft.com/kb/936213
 
Method 3
If nothing works in resolving the issue try resetting the Internet Explorer.
You can also try and reset Internet explorer:
http://support.microsoft.com/kb/923737

Reset IE disclaimer:
Please note that running Reset Internet Explorer Settings will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to IE Defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords.


Hope this helps.

Regards,
Manasa P – Microsoft Support.

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Views: 81,021 Last updated: May 16, 2018 Applies to: