Internet Explorer doesn't display JPG files containing Adobe XMP

Hi

We have various customers who export Illustrator AI artwork to JPG web files. These web files contain embedded metadata (XMP). However when you try to view these files in Internet Explorer (we are using IE8), it displays as a red X. The JPG files however display correctly using image editors such as MS Paint, and also other browsers such as Firefox.

A sample JPG file we have contains content such as http://ns.adobe.com/xap/1.0/ <?xpacket begin="" id="W5M0MpCehiHzreSzNTczkc9d"?>.... which will not display in IE.

Re-saving the JPG file then strips out the XMP packet, then allowing IE to display the image correctly.

Does anyone know if this is a known issue with Internet Explorer, or available fixes?

Thank you.

 

Question Info


Last updated March 12, 2019 Views 6,683 Applies to:
Answer
Answer

Hi

Thanks for your reply. None of the above suggestions allowed IE8 to display the image, however we wouldn't be able to ask our customers to follow this process anyway.

We've tested the image against Firefox, Safari and Google Chrome successfully. We will contact Adobe Support and Microsoft Support Services.

Thank you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.