Q: Internet Explorer cannot display the webpage

I can no longer connect to any website.  I always get the same message:  “Internet Explorer Cannot Display the Webpage.”  How do I solve this problem?



There are many reasons that Internet Explorer could be encountering this issue. Some examples are connectivity to your ISP, a firewall blocking your connection, or your networking device not functioning properly. Here are some things that you can try:

Method 1: Run the Network Diagnostics tool in Internet Explorer

1.      Start Internet Explorer, and then try to access the Web page that is displaying the error message.

2.      On the page that displays an Internet Explorer error message, click the Diagnose Connection Problems link. The Network Diagnostics tool will run. When the tool has finished running, it will report one of the following results:

    • It was unable to find a problem.
    • It has detected a problem. Additionally, the tool will provide guidance about the next steps to take to troubleshoot the problem.

3.      Click IP Address, and note the IP Address. You may need it for future troubleshooting.

4.      Follow the steps in the Network Diagnostics tool to fix any connection problems.

5.      Start Internet Explorer.

If you receive the same error message, go to the next method.

Method 2: Reset the modem or the router

1.      Disconnect the cable that connects the computer to the modem.

2.      Turn off the modem and the router.

Note: If the modem or the router does not have a power switch, disconnect the power to the modem or to the router.

3.      Restart the computer.

4.      After your computer has restarted, turn on the modem or the router, connect the cable from the computer to the modem or the router, and restart the computer.

5.      Make sure that all network cables are securely connected.

6.      Start Internet Explorer.

If you receive the same error message, go to the next method.

Method 3: Use the Delete Browsing History feature

If resetting the modem or the router did not resolve the problem, deleting your browsing history might help. Follow these steps to remove your temporary Internet files, history, and form data:

1.      Start Internet Explorer.

2.      Click the Safety button, and then click Delete Browsing History.

3.      Select the check box next to each category of information you want to delete.

4.      Select the Preserve Favorites website data check box if you do not want to delete the cookies and files associated with websites in your Favorites list.

5.      Click Delete. (This could take awhile if you have a lot of files and history.)

6.      Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.

If you receive the same error message, go to the next method.

Method 4: Use the Internet Explorer (No Add-ons) mode

1.      To do this, click Start, point to All Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).

If this resolves the issue, follow these steps to isolate the browser add-on that is causing the issue:

  1. Click Tools, and then click Internet Options.
  2. Click the Programs tab, and then click Manage add-ons.
  3. Click an add-on in the Name list, and then click Disable.
  4. Repeat step 3 until you identify the add-on that is causing the issue.

If the methods above did not resolve your issue, you can try advanced troubleshooting methods. For advanced troubleshooting, see You receive an error message in Internet Explorer: "Internet Explorer cannot display the webpage".  (


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I would set Windows Updates to only tell you updates are available and let you install them selectively.

Contol Panel - Windows Updates - on upper left Change Settings.

Also set Driver Updates to not install and HIDE them when they are suggested.

Those methods should help you discover the cause of your issue or at least stop it from happening again.
See last two entries in the methods below to see why and how.


This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For
each driver in the list, additional useful information is displayed: load address of the driver, description,
version, product name, company that created the driver, and more.

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model of your
video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this
may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT
this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their
own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site
(Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset and software
updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This
is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a
driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

How to Install a Device Driver in Vista Device Manager

If you update drivers manually then it is a good idea to disable Driver Installations in Windows Updates,
this leaves Windows Updates ON however it will not install drivers which will usually be older and cause
issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then go look for new ones
manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers

Hope these help.

Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Views: 577,954 Last updated: June 19, 2018 Applies to: