Internet Explorer cannot connect "error 12029"

Original title: I am having problems connecting to the Internet. I have run Winsock diagnose tool

Winsock indicates error  FTP, HTTP & HTTPS error code, connection cannot be established

 

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Ideas:

  • Programs you are having problems with
  • Error messages
  • Recent changes you made to your computer
  • What you have already tried to fix the problem
Answer
Answer

Hey David,

 

Microsoft Defender provides protection against spyware, and is not an antivirus. Spybot Search & Destroy considers itself an antimalware program and recommends still having an antivirus program installed. McAfee is the only antivirus you have listed to be on your computer.

 

First step would be to enable your security software again. Then use a clean boot to determine which program is causing problems with your connection to the Internet.

·        Click Start

·        Click Run…

·        Type msconfig into the  Open: field

·        Press Enter on your keyboard

·        Click Selective startup

·        Uncheck Load startup items

·        Click the Services tab

·        Check the Hide all Microsoft services box

·        Click Disable all

·        Click OK

·        Click Restart Now

Once your computer has finished restarting, test to see if you can connect with Internet Explorer. If you’re able to connect, you just have to identify which service/startup item was causing the problem.

·        Click Start

·        Click Run…

·        Type msconfig into the  Open: field

·        Press Enter on your keyboard

·        Click the Services tab

·        Check the Hide all Microsoft services box

·        Check (Enable) the top half of the service boxes

·        Click OK

·        Click Restart Now

Once your computer has restarted, again test to see if the problem is still gone. If so, then the services you enabled are good to stay. Repeat the enabling process for half of the remaining disabled services and continue this process until the problem returns or all services are enabled. If the problem returns then you will need to test the last batch of services you enabled one by one to find which was causing the problem to occur.

 

If you enable all services and the problem still hasn’t returned:

·        Click Start

·        Click Run…

·        Type msconfig into the  Open: field

·        Press Enter on your keyboard

·        Click the Startup tab

·        Check (Enable) the top half of the service boxes

·        Click OK

·        Click Restart Now

Follow the same process as before, with testing after each restart. If the problem hasn’t returned, go back and enable half of the remaining list of startup items and continue the process until the problem has returned. Then you will need to test the last batch of startup items you enabled one by one to find which causes the problem to occur.

 

Once you have identified which service/startup item causes the problem in Internet Explorer you will need to either disable/uninstall/update the program to avoid further problems.

 

Look forward to hearing back from you.


Steven
Microsoft Answers Support Engineer
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Last updated March 3, 2021 Views 9,682 Applies to:

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