IE8 Crashes when trying to print via network.

Hi
I have a network based on windows 7 (1 server and 6 clients, all running windows 7 ultimate).
I set up a homegroup in my network and shared documents and printer.
My printer is attached to my server and is been shared with clients.
I have no problem when i send a print from IE 8 on my server to printer, but when I send a print from IE 8 on my clients, printing operation crashes on "spooling" status, IE 8 on client crashes and server receives no print request.
I have no problem with other programs such as Word, Excel &...
What can I do?

Printer Specification:
Model: HP LaserJet P1005
Shared
"Render print job on client computers" is Enabled
Selected port: USB001
"Enable bidirectional support" is Enabled
"Enable printer spooling" is Disabled

THANKS
 

Question Info


Last updated May 16, 2018 Views 5,932 Applies to:
Answer
Hi Bache Rostam,     

a. Were you able to printer through Internet explorer earlier?
b. Any recent changes made on those computers?
 
Since the error messages say that print spooler is disabled I would suggest you to set it to automatic and check if the issue is resolved.

You must be logged on as an administrator to perform these steps.

1. Open Administrative Tools by clicking the Start button, and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
2. Double-click Services.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Right-click the Print Spooler service, and then click Properties.
4. On the General tab, next to Startup type, make sure that Automatic is selected.
5. If the service is not already running, under Service status, click Start, and then click OK.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

If you still face the same issue then, you may try the below method one by one and check if this helps.

You may also try the below methods and check if this helps.

Method 1: Use Internet Explorer (IE) by temporarily disable all add-ons. You can do this by following the steps below.

1. Click the Start button and select click All Programs,
2. Click Accessories and then click on System Tools,
3. Click Internet Explorer (No Add-ons).
 
Use the Manage Add-ons tool to determine which add-on is causing the issue
1.      Open Internet Explorer.
2.      Click Tools, and then click Manage Add-ons.
3.      On the Show drop-down menu, select All add-ons to display all add-ons that are installed on the computer.
4.      For each item in this list, select the add-on, and then click Disable in the Information window.
5.      When you have disabled all the items in this list, click OK.
6.      Exit and then restart Internet Explorer.
7.      If issues do not reoccur, repeat steps 1 through 3.
8.      Click Enable for a single add-on.
9.      Repeat steps 6 through 8 until you determine which add-on causes errors to occur.
 
For more information about add-ons refer the article mentioned below.

Internet Explorer add-ons: frequently asked questions
http://windowshelp.microsoft.com/Windows/en-US/help/e85a03aa-c7c6-428e-9891-67ea76df9b7e1033.mspx
 
If the above method didn’t work then, optimize IE using the below steps.
 
Method 2: Optimize Internet Explorer.
 
1: Clear cached data in Internet Explorer
 
a) Open Internet Explorer.
b) Click Safety, and then click Delete Browsing History.
c) In Delete Browsing History area, click Delete.
 
2: Reset security settings for Internet Explorer
 
a) Open Internet Explorer.
b) Click Tools, and then click Internet Options.
c) Click the Security tab.
d) Click Reset all zones to default level, and then click OK.
 
For more information visit http://support.microsoft.com/default.aspx/kb/936213
 
If the problem still persists then reset IE.
 
Method 3: Reset Internet Explorer.
The Reset Internet Explorer Settings feature restores the following items to their default settings:
• Home pages
• Search scopes
• Browsing history
• Form data
• Passwords
• Appearance settings
• Toolbars
• ActiveX controls
 
Disclaimer:  The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.
 
To reset Internet Explorer settings visit below link and click on Fix it button/ follow the troubleshooting steps provided.
http://support.microsoft.com/kb/923737
 
You may also post you issue in TechNet community.
http://social.technet.microsoft.com/Forums/en-US/category/windowsvistaitpro

Troubleshoot file and printer sharing
http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-file-and-printer-sharing
 
Troubleshoot network printer problems
http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-network-printer-problems

Hope this information is helpful.
 
Umesh P - Microsoft Support

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