Q: HTML Parsing Error: Unable to modify the parent container element before the child element is closed (KB927917) This thread is locked from future replies

I upgraded to IE8 and now on certain page I am get a white page and a "Done" message to click on in the lower left of the browser window.



Hi Hinch0614,


I will need more information to assist you better

Is this problem with particular website only?


Try the following steps.


  1. In internet explorer window click on Tools.
  2. On the Tools menu, click Internet Options.
  3. On the Security tab, select the zone the site loads under.
  4. Click on Custom level bottom.
  1. Scroll down to the Scripting section, and set the Active Scripting to Disabled - prevents scripts or to Prompt - prompts user to run or not to run scripts.
  2. Click OK.


If the above method does not solve your issue try following the method provided below.


Reset your internet explorer settings and run it. You can do this by following the steps given below.

If the problem is caused by damaged or incompatible Internet Explorer settings or add-ons, you can usually resolve the problem by resetting Internet Explorer settings.

To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:

1.    Exit all programs, including Internet Explorer (if it is running).

2.    If you use Windows XP, click Start, and then click Run. Type the following command in the Open box, and then press ENTER:


If you use Windows Vista, click Start Collapse this imageExpand this image . Type the following command in the Start Search box, and then press ENTER:


The Internet Options dialog box appears.

3.    Click the Advanced tab.

4.    Under Reset Internet Explorer settings, click Reset. Then click Reset again.

5.    When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

6.    Start Internet Explorer again.

 Hope this information is helpful.

Let me know if this worked.

Thanks and Regards:

Umesh P - Microsoft Support

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Did this solve your problem?

Sorry this didn't help.

7 people were helped by this reply

Question Info

Views: 168,686 Last updated: March 14, 2018 Applies to: