· What is the Operating System installed on the computer?
· Do you get a prompt to install Active X on the computer?
ActiveX controls are small programs, sometimes also called "add-ons,” that are used on the Internet. They can enhance your browsing experience by allowing animation or they can help with tasks such as installing security updates at Microsoft Update.
Some Web sites require you to install ActiveX controls to see the site or perform certain tasks on it. When you visit such a site, Internet Explorer asks if you want to install the ActiveX control.
You should only install ActiveX controls if you have information about the Web site that offers the control and the publisher that created the control
Active X Installer service on the computer should be started, then on Internet Explorer you will get a pop-up that will allow to install this add-on. Follow the steps to start the service.
1. Click Start. 2. Type Services in Start Search.
3. Right click on Active X installer.
4. Click Properties.
5. Set the Startup type to Manual. 6. Click on Start, click OK.
With Windows 7, the ActiveX Installer Service is also used when a user is logged in as a member of the Administrators group. This helps ensure that all users are aware of requests to install ActiveX controls when they visit a Web site that is not part of
the Trusted sites zone.
Refer the article to learn more about Active X control: