Flash / Shockwave often Crashes in Windows 7 64 bit!

On my Windows 7 64 bit laptop, Sites requiring flash often crash and will not work until I restart my computer. This has been happening more frequently andIi am getting very annoyed by it. (Does not work in IE (32bit or 64bit),Firefox or Chrome) Here is my System Information: Dell Studio Laptop Windows 7 64 bit (Build 7600) 4GB DDR2 Ram ATI Mobility Radeon HD 4570 Intel Core2 Duo P8700 (2.53GHz) Spyware/Adware/Virus Protection installed: Spybot Search and Destroy, McAfee (not activated, came with laptop), AVG Free. I have even tried Flash Player 10.1 release candidate Adobe's site says that my flash works and can run video and audio but that is not the case on any browser. Any help would be greatly appreciated thanks
 

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Last updated August 28, 2018 Views 15,681 Applies to:
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Answer

McAfee (and Norton) applications are notorious for not uninstalling (or upgrading) cleanly. Assuming you've already uninstalled the McAfee free trial...

1. Download the McAfee Consumer Products Removal Tool, saving it to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe 

2. Close all open applications (i.e., anything with an icon on the taskbar).

3. Right-click on the file you saved in #1 above and select Run as Administrator to run the utility. Don't TOUCH your keyboard until the run completes, then reboot.

4. Uninstall AVG & reboot, then do a fresh install of AVG: This time select the CUSTOM install option and do NOT install (i.e., uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar (none of which are IE8-compatible IMHO), or any of the email scanning components.

   • Why you don't need your anti-virus to scan your email 
   http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

5. For good measure, reset IE Advanced settings per http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings followed by yet another reboot.

6. Test.

Tip: Flash is NOT supported in IE8 64-bit. If you know a page contains Flash content and/or is dependent on ActiveX Controls, access the page in IE8 32-bit.

Also see:

Troubleshoot Flash Player installation for Windows
http://kb2.adobe.com/cps/191/tn_19166.html

Troubleshooting Player stability and performance
http://blogs.adobe.com/jd/2010/02/troubleshooting_player_stabili.html

Flash Player Support Forum (<=post here for additional assistance, if necessary)
http://forums.adobe.com/community/webplayers/flash_player


~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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